Brandie Rasmussen

My job as a client service professional is to provide exceptional support in a fast-paced tax preparation office.

-manage appointments

-handle confidential information with accuracy and discretion

-customer service

-support tax professionals and ensure smoothe daily office opperations

-multi-line phones

-account management

-scan documents

-payments/cash handling

A first-party collector is representing the credit union itself and is responsible for managing delinquent accounts while maintaining a positive relationship with credit union members.

Contacting members to resolve past-due balances, set up payment arrangements, and educate members on financial solutions.

-Knowledge of the FDCPA, as well as other federal and state laws and regulations.

-skip tracing tools and techniques

-proficiency with collections software and various payment systems

-data entry and accurate record keeping

-account management

-email correspondence and internal team communication

-multi-tasking with multi-line phones and various software for inbound and outbound calls

As a third-party collector, I worked remotely for various creditors, such as banks, credit unions, lenders, and service providers, to recover past-due debts.

-High-volume calls on multi-line phones.

-multi-tasking with inbound and outbound calls

-proficient with various collections software

-account management

-maintaining/updating records and documenting each account according to status

-calls, contacts, promises to pay, payments, payment arrangements or negotiations, settlements, debt resolutions, disputes, charge offs and any other necessary updates.

-federal and state regulation knowledge