As a United States Navy Veteran, attention to detail is of the utmost importance when it comes to the workplace. I am a motivated individual eager to successfully complete any task set before me. I am outgoing and friendly with a strong drive to succeed. Flexible hard worker ready to learn and contribute to team success. Motivated, talented professional driven by a strong desire to solve problems.
Overview
26
26
years of professional experience
Work History
Director of Programs
Treasure Coast Homeless Services Council
Fort Pierce, FL
07.2023 - Current
Oversaw grant programs day to day, ensuring all staff received training on all program components such as, eligibility, intake/assessments, supportive services and community agency connections.
Traveled throughout grant service counties to provide on-site coaching, monitoring.
Tracked, reported and coordinated all grant goals and quarterly critical performance measures.
Ensured compliance across all grant programs (CV3, ESG, FEMA, SSVF and HVRP).
Worked closely with Executive Director to ensure vacant positions are filled.
Supervised, evaluated and provided performance evaluations to all Veteran Team staff.
Conducted and maintained all monthly meetings with Veteran Affairs and Coordinated Entry Specialist.
Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Programs Manager
The Housing Authority of the City of Fort Pierce
Fort Pierce, FL
02.2022 - 06.2023
Created monthly reports for senior management summarizing operational performance metrics.
Assigned tasks to associates to fit skill levels and maximize team performance.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Trained employees on additional job positions to maintain coverage of roles.
Resolved customer inquiries and complaints requiring management-level escalation.
Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
Managed relationships with tenants, landlords, property owners and other stakeholders in the housing industry.
Completed the initial process in getting landlords paid; check run
Submitted all certification performed by our agency to HUD (PIC submissions monthly)
Managed all housing programs; Public Housing, Housing Choice Voucher and Affordable Housing, as well has the Family Self Sufficiency.
HCV Specialist
The Housing Authority of the City of Fort Pierce
Fort Pierce, FL
06.2018 - 02.2022
Communicate with housing managers and rental agencies on behalf of clients
Verify assets and income for applicants
Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
Provide orientation for new clients and landlords
Demonstrate leadership by making improvements to work processes and helping to train others
Input, update and retrieve information from computer system and prepare reports as needed
Process the initial paperwork for landlord payments twice a month
Submit all certifications performed by our agency to HUD (PIC submissions monthly).
Property Manager
The Housing Authority of the City of Fort Pierce
Fort Pierce, FL
06.2018 - 10.2019
Handled resident complaints and expedited maintenance requests
Inspected properties regularly to identify deficiencies and schedule repairs
Collected monthly assessments, rental fees, deposits and payments
Conducted apartment tours for potential tenants and answered questions about property
Coordinated general maintenance and repairs to keep facilities operational and attractive
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Assistant Property Manager
The Housing Authority of the City of Fort Pierce
Fort Pierce, FL
11.2015 - 06.2018
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
Explained policies and procedures to tenants and enforced all rules
Handled resident complaints and expedited maintenance requests
Keep records of all correspondence with residents and tenants
Inspected properties regularly to identify deficiencies and schedule repairs
Updated tenant and unit information to keep current in the housing database
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Personal Trainer
Savoy Martial Arts
Fort Pierce, FL
07.2010 - 03.2016
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
Communicated with clients to determine goals and performed client assessments
Grew customer base through word-of-mouth referrals based on customer satisfaction and results
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented systems to keep client information current
Created weight training programs, set up equipment and provided detailed instructions
Maintained detailed personal training records and updated client progress after each session
Brought greater levels of health to 20+ clients weekly through one-on-one customized personal training.
Pathology Assistant
Lawnwood Regional Medical Center
Fort Pierce, FL
05.2014 - 04.2015
Received, handled, stored and inventoried specimen samples
Cleaned and sterilized lab area, tools and equipment
Followed laboratory guidelines for handling biological specimens
Maintained fully-stocked phlebotomy cart, carrier and station
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Hospital Corpsman
United States Navy
Pensacola, FL
08.1998 - 09.2000
Administered medications and immunizations
Performed both emergency and routine medical procedures in high-pressure environments
Trained in combat, life savings techniques and conducting physical exams
Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership
Performed medical duties for preventive and unscheduled care, including lab work, x-rays, phlebotomy and IV fluid administration
Served in Fleet hospital and clinical environments
Immobilized patients for transport using backboard or other spinal mobilization
Observed, recorded and reported patients' condition or injury and treatment provided.