Brandie Stepp
Cleveland
Overview
34
34
years of professional experience
Work History
MANAGEMENT/LEASING
- Directed and managed building engineers, day porter and property administrator to ensure effective management and operation of Class A office building
- Communicated daily with customers to address any concerns or problems, followed up with customers to ensure resolution of their concerns or problems
- Prepared annual operating budget in accordance with corporate objectives, building improvements, preventative maintenance, and building operations
- Prepared Monthly Reports by reviewing financials and explaining expenses, income, delinquencies, variances and occupancy rate
- Increased and maintained high occupancy rate
- Prepared marketing materials and gave tours of vacant space at property
- Negotiated and prepared New Leases, Lease Renewals, and Expansions
- Inspected Suites upon Move In/Move out
- Solicited and reviewed bids for building services contracts on a regular basis to obtain the highest level of service at the least possible cost
- Met routinely with vendors/contractors to discuss service issues or concerns
- Conducted weekly property inspections and referred any problems to the appropriate employee or contractor for resolution
- Enforced terms and provisions of leases such as insurance requirements and payments
- Managed tenant improvement and building improvement projects
CUSTOMER SERVICE/OFFICE MANAGEMENT
- Managed front-office operations and provided impeccable customer service
- Communicated with customers via phone or email regarding any problems and issued work orders for the appropriate employee for further review and resolution
- Followed up with customers to ensure satisfaction of their work requests
- If necessary, would inform customer of any delay in repairs or service response time
- Organized customer appreciation lunches and breakfasts
- Prepared Contracts and AIA Documents
- Maintained office equipment and technological devices -reported service calls as needed
- Inventoried and ordered office and breakroom supplies
- Informed customers of any planned repairs or maintenance to building
- Maintained customer and vendor files to ensure all certificates of insurance, contracts and W-9’s were current
- Issued access cards for customers and maintained accurate data base in the building’s access control system
FINANCIAL/ACCOUNTING
- Reviewed invoices for accurate billing information
- Contacted vendor if there were any discrepancies and resolved issues
- Accurately coded invoices to the proper account code according to the operating budget
- Input invoice information into accounting system for payment
- Prepared monthly statements to include rent, escalation fees and other miscellaneous charges incurred during the month
- Reviewed application of payment by property accountant to insure payments were applied to the appropriate charges
- Reviewed collections reports weekly for any delinquent accounts and informed manager of any potential issues
- Communicated with customers regarding delinquent accounts and provided any additional information needed to obtain payment in a timely manner
- Prepared accruals for monthly reporting purposes
- Prepared variance reports
- Prepared monthly delinquency reports
- Forecasted and prepared annual operating budget for property
Assistant General Manager
Clayton Personnel
01.2019 - Current
Property Administrator
PMRG
10.2015 - 02.2017
Office Manager
Company out of Business
01.2014 - 06.2014
Real Estate Services Coordinator
CBRE
07.2012 - 11.2013
Assistant Property Manager
AEROTERM
02.2011 - 07.2011
Assistant Property Manager
BEHRINGER HARVARD
11.2008 - 08.2009
Real Estate Agent
COLDWELL BANKER UNITED REALTORS
02.2007 - 09.2008
Assistant Property Manager
PARKWAY REALTY SERVICES
09.2005 - 11.2006
Property Administrator
PARKWAY REALTY SERVICES
02.1998 - 09.2005
Facilities/Office Services Administrative Assistant
09.1996 - 02.1998
Mail Clerk/Relief Receptionist
07.1991 - 09.1996
Copy Center Clerk
DHL WORLDWIDE EXPRESS
09.1990 - 07.1991
Education
Diploma -
Humble High School
Humble, TX05.1991
Skills
- 18 Years of Property Management Experience
- Leasing/Marketing
- Construction/Project Management
- Financial Reporting
- Customer Service
- MRI & Yardi Property Mgmt Software
- Property Budgeting
- Office, Industrial and Medical Office Building Experience
- Accounts Payable
- Accounts Receivable
- Quickbooks
Timeline
Assistant General Manager
Clayton Personnel
01.2019 - Current
Property Administrator
PMRG
10.2015 - 02.2017
Office Manager
Company out of Business
01.2014 - 06.2014
Real Estate Services Coordinator
CBRE
07.2012 - 11.2013
Assistant Property Manager
AEROTERM
02.2011 - 07.2011
Assistant Property Manager
BEHRINGER HARVARD
11.2008 - 08.2009
Real Estate Agent
COLDWELL BANKER UNITED REALTORS
02.2007 - 09.2008
Assistant Property Manager
PARKWAY REALTY SERVICES
09.2005 - 11.2006
Property Administrator
PARKWAY REALTY SERVICES
02.1998 - 09.2005
Facilities/Office Services Administrative Assistant
09.1996 - 02.1998
Mail Clerk/Relief Receptionist
07.1991 - 09.1996
Copy Center Clerk
DHL WORLDWIDE EXPRESS
09.1990 - 07.1991
MANAGEMENT/LEASING
CUSTOMER SERVICE/OFFICE MANAGEMENT
FINANCIAL/ACCOUNTING
Diploma -
Humble High School
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