Summary
Overview
Work History
Education
Skills
Timeline
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Brandie Thomas

Hixson,TN

Summary

Compassionate and dedicated professional with extensive experience in patient care at Amedisys Hospice. Skilled in vital signs monitoring and active listening, I excel in enhancing patient satisfaction and fostering loyalty through empathetic service. Proven ability to manage high-stress situations effectively, ensuring timely and quality care for all patients.

Overview

20
20
years of professional experience

Work History

CNA

Amedisys Hospice
03.2022 - 01.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Service Representative

CHI Memorial Hospital
02.2014 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Dispatcher

Servestar
06.2015 - 03.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Leasing Consultant

Mountain Valley Apartments
09.2014 - 10.2019
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

CNA

Grandview Medical Center
04.2005 - 03.2009
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Associate of Arts - CNA

North Ga Tech
Rock Spring, GA
02-2005

High School Diploma -

Lakeview High School
Fort Oglethorpe, GA
05-1999

Skills

  • Time management
  • Active listening
  • Critical thinking
  • Data entry
  • Patient care
  • Vital signs monitoring

Timeline

CNA

Amedisys Hospice
03.2022 - 01.2025

Dispatcher

Servestar
06.2015 - 03.2020

Leasing Consultant

Mountain Valley Apartments
09.2014 - 10.2019

Customer Service Representative

CHI Memorial Hospital
02.2014 - 04.2024

CNA

Grandview Medical Center
04.2005 - 03.2009

Associate of Arts - CNA

North Ga Tech

High School Diploma -

Lakeview High School

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