Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandie Truby

Daphne

Summary

Bringing forth several years of industry experience and a passion for food service. Equipped with a diverse skill set, conducive to achieving goals. Professional and enthusiastic Food Server with over 13 years of experience serving food in busy restaurants and banquets. Experienced Food Services Manager adapt in all aspects of managing food and beverage service. Skilled in effectively directing staff and overseeing operations to ensure optimal productivity and the highest level of customer satisfaction. Ability to multitask in a high volume, fast paced environment while providing exceptional, high-touch customer service. Proven track record of sales achievements in a customer service driven environment. A positive attitude and engaging personality with a warm and welcoming, polished demeanor and personal presentation. Strong organizational skills and high attention to detail. Great time management with the ability to recognize and prioritize guests’ needs with particular attention to time-sensitive issues. Multitask with a wide variety of duties while interfacing with multiple departments and supervisors. Ability to work in a professional environment, including use of discretion and confidentiality. Strong verbal communication skills Customer service & sales focus. Adapt to industry changes or to accommodate high customer volume with grace.

Overview

19
19
years of professional experience

Work History

Server

Southwood Kitchen
Daphne
03.2025 - Current
  • Provided excellent customer service to enhance dining experiences.
  • Took accurate orders and communicated with kitchen staff effectively.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed payments efficiently using point-of-sale systems.
  • Prepared and served beverages according to standard recipes and guidelines.

Server

Visconti's Ristorante
Folsom
01.2023 - 12.2024
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Vacanza Romana
El Dorado Hills
04.2023 - 02.2024
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Milestone Restaurant
El Dorado Hills
01.2021 - 02.2024
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained cleanliness and organization of dining area and utensils.
  • Collaborated with kitchen staff to ensure timely food delivery.

General Manager

Cornerstone Cafe
Dunsmuir
07.2014 - 07.2020
  • Managed daily operations to ensure efficiency and effectiveness across departments.
  • Implemented best practices for staff training and development initiatives.
  • Fostered a positive work culture through effective communication and team-building activities.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

General Manager

Trinity Cafe
Mount Shasta
08.2011 - 12.2014
  • Oversaw daily restaurant operations and ensured compliance with health regulations.
  • Trained and supervised staff to deliver exceptional customer service.
  • Managed inventory levels and coordinated timely ordering of supplies.
  • Developed and implemented effective marketing strategies to attract customers.
  • Collaborated with kitchen staff to enhance menu offerings and seasonal specials.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

General Manager

Billy Goat Tavern
Mount Shasta
08.2011 - 12.2014
  • Managed daily operations to ensure efficient restaurant functionality.
  • Developed budgets and monitored expenses to control operational costs effectively.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Ensured compliance with health, safety and sanitation standards.

Server

Shilla's Sushi
Camino
05.2006 - 08.2011
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared drinks according to standard recipes.

Education

Associate of Science - Human Services

College of The Siskiyous
Weed
05-2022

Skills

  • Customer service
  • Point-of-sale operation
  • Order accuracy
  • Beverage preparation
  • Sales promotion
  • Active listening
  • Problem solving

References

References available upon request.

Timeline

Server

Southwood Kitchen
03.2025 - Current

Server

Vacanza Romana
04.2023 - 02.2024

Server

Visconti's Ristorante
01.2023 - 12.2024

Server

Milestone Restaurant
01.2021 - 02.2024

General Manager

Cornerstone Cafe
07.2014 - 07.2020

General Manager

Trinity Cafe
08.2011 - 12.2014

General Manager

Billy Goat Tavern
08.2011 - 12.2014

Server

Shilla's Sushi
05.2006 - 08.2011

Associate of Science - Human Services

College of The Siskiyous