Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandie Vinzant

Covington,Ga

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR Representative

Mosquito Joe
08.2022 - Current
  • Oversee scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Handle complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Demonstrate empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Expedite month-end closing activities by efficiently completing assigned tasks related to account reconciliation, adjustments, and write-offs as necessary.
  • Serve as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Monitor and adjust inventory levels to meet office needs, customer needs and demands.

Children’s Director

Journey Church,
03.2021 - Current
  • Create and maintain safe and nurturing environment for children.
  • Uphold exceptional standards of cleanliness throughout facility weekly, resulting in inviting workspaces for employees and visitors alike.
  • Recruit and train volunteers and staff in care of children and facility procedures.
  • Plan and monitor curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Coordinate volunteer efforts for various church initiatives, including community outreach programs and special events, contributing to overall congregation growth and engagement.
  • Design creative arts-based activities to supplement traditional lessons, enhancing student understanding of key biblical concepts and themes.
  • Organize special programs like Vacation Bible School or holiday events.
  • Utilize social media platforms and other marketing strategies to advertise our Vacation Bible School program, increasing community awareness and participation rates.

Co-owner

Team V Construction
10.2017 - Current
  • Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Manage purchasing, sales, marketing and customer account operations efficiently.
  • Ensure accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Enhanced customer satisfaction by ensuring timely delivery of high-quality products and services while maintaining open lines of communication for feedback.
  • Directed hiring processes, ensuring well-qualified workforce that contributes to success of our organization.
  • Develop and maintain strong relationships with vendors to ensure timely delivery of products and services.
  • Ensure compliance with all local, state, and federal regulations for safe business practices.
  • Prepare bank deposits and handled business sales, returns, and transaction reports.
  • Schedule subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
  • Manage subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
  • Maintained accurate records related to project progress reports, change orders, subcontractor agreements, invoices for timely submission to clients or regulatory agencies when required.

Customer Service Representative

Dorsey’s Services
12.2015 - 12.2017
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Improved response times by efficiently prioritizing and dispatching daily driver routes.

Education

Advanced EMT Certification -

Georgia Institute of EMS
Covington, Ga
2015

Some College (No Degree) -

Gordon State College
Barnesville, Ga

High School Diploma -

Jackson High School
Jackson, Ga
05.2000

Skills

  • Credit and collections
  • Operations Management
  • Verbal and written communication
  • Proposal Writing
  • Complex Problem-Solving
  • Computer Proficiency
  • Customer Service
  • Emergency Response
  • Scheduling and calendar management
  • Meticulous attention to detail
  • Documentation and control
  • Computer Skills

Certification

  • AEMT - Advanced Emergency Medical Technician

Timeline

CSR Representative

Mosquito Joe
08.2022 - Current

Children’s Director

Journey Church,
03.2021 - Current

Co-owner

Team V Construction
10.2017 - Current

Customer Service Representative

Dorsey’s Services
12.2015 - 12.2017

Advanced EMT Certification -

Georgia Institute of EMS

Some College (No Degree) -

Gordon State College

High School Diploma -

Jackson High School

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Brandie Vinzant