Brandie Washington
Navarre
Summary
Dynamic leader with proven expertise in customer experience and inventory control, honed across roles at cefco and other leading retailers. Excelled in building strong teams, enhancing store operations, and elevating customer satisfaction. Achieved significant improvements in efficiency and performance through strategic problem-solving and exceptional customer service.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager
Tom Thumb Food Stores
Cashier Team Lead
Walmart
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Assistant Manager
Joe Patti's Seafood Co
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Responded promptly to customer service inquiries to ensure positive client interactions.
Assistant Store Manager
Fikes Wholesale
03.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Santa Rosa Adult School
Milton, FL05.2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Retail operations
- Team building and leadership
- Store opening and closing
Timeline
Assistant Store Manager
Fikes Wholesale
03.2021 - Current
Assistant Store Manager
Tom Thumb Food Stores
Cashier Team Lead
Walmart
Assistant Manager
Joe Patti's Seafood Co
High School Diploma -
Santa Rosa Adult School
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