Brandie Willes
Bartender/ Server
Largo,FL
Summary
Experienced and dynamic professional in the hospitality industry with a focus on P.J.'s Oyster Bar. Exceptional customer service skills and a strong work ethic have been crucial to success in fast-paced dining settings. Demonstrated expertise in beverage preparation and guest relations management, consistently improving dining experiences and achieving a notable 20% increase in guest satisfaction scores. Skilled at multitasking and maintaining a positive and professional demeanor even under pressure.
Overview
20
20
years of professional experience
Work History
Server
The Daiquiri Deck
02.2024 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bartender/server
P.J.'s Oyster Bar
03.2021 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
Luke's Sport Shack
10.2018 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Diploma -
Clearwater Central Catholic
Clearwater, FL07.2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Order accuracy
- Supply restocking
- Food safety practices
- Table bussing
- Suggestive selling
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Ordering procedures
- Multitasking and organization
- Food safety
- Wine pairings
- Shift management
- Upselling techniques
- Dish preparation
- Effective customer upselling
- Liquor, wine, and food service
- Responsible beverage service
- Check payment processing
- Server training
- Calm demeanor
- Positive and professional
- Team player
- Reliable and responsible
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Cool under pressure
Timeline
Server
The Daiquiri Deck
02.2024 - 06.2024
Bartender/server
P.J.'s Oyster Bar
03.2021 - 09.2023
Bartender
Luke's Sport Shack
10.2018 - 02.2022
Diploma -
Clearwater Central Catholic
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