Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Brandie Woods
Tacoma,Wa
Summary
Overview
11
years of professional experience
1
Certification
Work History
NAVSEA NUWC Keyport Division
IT Specialist
08.2016 - Current
Job overview
- Promoted efficiency among 5 departments with prompt resolution of various operating system issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns about Microsoft, National Instruments, NETS, Altium Designer, CAD and Solid Edge products.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Updated and replaced outdated drivers and software for 75+ computers and office machines.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Documented technical workflows such as RMF and developed knowledge bases to educate newly hired interns.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Configured hardware, devices, and software to set up work stations for employees
COSTCO
Front End Assistant
09.2015 - 12.2015
Job overview
- Greeted customers and responded to requests for information.
- Organized items on shelves to help customers locate products easily and quickly.
- Mentored new team members on sales software system operation.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Levi’s
Stocker
04.2015 - 08.2015
Job overview
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Processed and packaged stock items for customer purchases.
- Maintained stockroom records and generated reports for management.
US NAVY, MIDSHIPMAN
Squad leader
08.2012 - 01.2015
Job overview
- Managed a squad of 13 junior Midshipman
- Worked effectively in fast-paced environments.
- Trained and mentored personnel in combat operations and tactics.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Created contingency plans to address unexpected tactical scenarios.
- Led a team of 20 personnel in developing strategic plans to meet operational objectives.
- Briefed upper-level personnel on emerging threats.
- Assisted in development of intelligence strategies and policies to support operations.
- Proven ability to learn quickly and adapt to new situations.
Sally, Beauty Supply
Cashier
07.2014 - 08.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared 6 demonstrations of merchandise for sales floor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about coloring, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
McDonald’s
Team Member
06.2012 - 08.2012
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Carrabas
Hostess
06.2012 - 08.2012
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Education
Western Governors UniversitySalt Lake City, UT
B.S. Degree from Cloud Computing
06.2026
University Overview
Prairie View A&M UniversityPrairie View, TX
B.S from Computer Engineering Technology
05.2016
University Overview
GPA: 3.57, National Society of Collegiate Scholars Member, Dean’s List Recipient Most Outstanding Sophomore in the College of Computer Engineering Technology Boeing Wichita Scholarship Recipient Presidential Scholarship Recipient Ford Scholarship Recipient, Intro to Computer Science
- Awarded Most Outstanding in the College of Engineering Technology
- Presidentail Scholarship Recipient
- 3.45 GPA
- Ranked in Top 10% of class in Computer Engineering Technology
- Honor Roll Fall 2012, 2013,2014 and Winter 2012,2013,2015
- Dean's List Fall 2012,2013,2014 and Winter 2012,2013,2015
Skills
- Top Secret Clearance
- Communication Skills
- Analytical thinking
- Leader
- Self-motivator
- ASM Administration
- EMASS
- Project and Device Management
- Training and Motivation for Teams
- Microsoft Office Proficiency
- Interpersonal Skills
- Information Analysis
- Six Sigma Yellow Belt
- Technical Documentation
- Desktop Support
- Software Implementation
- Troubleshooting
- Quality Assurance and Planning
- Microsoft Windows 10 and Office
- Risk Management Framework
- Cybersecurity
- Discharge Planning
- Technical issue analysis
- Application support
Certification
- CompTia A+ Training - 2022
Additional Information
Additional Information
Top Secret Clearance
Timeline
IT Specialist
NAVSEA NUWC Keyport Division
08.2016 - Current
Front End Assistant
COSTCO
09.2015 - 12.2015
Stocker
Levi’s
04.2015 - 08.2015
Cashier
Sally, Beauty Supply
07.2014 - 08.2014
Squad leader
US NAVY, MIDSHIPMAN
08.2012 - 01.2015
Team Member
McDonald’s
06.2012 - 08.2012
Hostess
Carrabas
06.2012 - 08.2012
Western Governors University
B.S. Degree from Cloud Computing
Prairie View A&M University
B.S from Computer Engineering Technology
- CompTia A+ Training - 2022
Similar Profiles
Jason Paul BuonvinoJason Paul Buonvino
Logistics, Integrated Product Support, Logistics Management, Provisioning Expert at NAVSEA Keyport WA.Logistics, Integrated Product Support, Logistics Management, Provisioning Expert at NAVSEA Keyport WA.
Patrick QuirkPatrick Quirk
Internal Affairs Detective at Keyport Police DepartmentInternal Affairs Detective at Keyport Police Department
Trevor UnderwoodTrevor Underwood
Labor Worker at Keyport Public WorksLabor Worker at Keyport Public Works