Dynamic and results-oriented professional seeking a managerial role in luxury retail, leveraging a proven track record in sales and customer service. Committed to maximizing team performance and delivering exceptional customer experiences to drive business growth and exceed goals.
• Analyze business needs and generate comprehensive reports to guide decision-making processes.
• Assist with clienteling trainings, ensuring the achievement of store client engagement quotas.
• Exceeded store sales goals and KPI metrics byoptimizing selling ceremonies and outreach efforts.
• Contribute to monthly store meetings, providing insights on categories, training, merchandising, and new products.
• Lead the floor, supporting the team with selling ceremonies and addressing customer objections.
• Develop training materials to enhance the execution of monthly KPI goals.
• Conduct daily briefs to update the team on product knowledge and motivate them towards daily goals.
• Collaborate with the buying team to ensure requested merchandise is available in-store.
• Achieved fragrance department's KPI goal by 225%, while fulfilling other leadership responsibilities.
• Implemented fragrance incentives and trainings to engage the team and celebrated accomplishments.
• Exceeded monthly, quarterly, and yearly store goals through effective team-selling, role-playing, and clienteling strategies.
• Managed corporate accounts for productions, overseeing studio pulls and fittings to meet Neiman Marcus guidelines.
• Successfully collaborated with small and large productions, maximizing product knowledge and requests.
• Conducted trainings with vendors to enhance product knowledge and meet store's KPIs.
• Performance awards for sales and service.
• Recognized as a top performer in the Orange County market.
• Achieved million-dollar performance levels at Neiman Marcus and Louis Vuitton