BRANDIESHA WILLIAMS
Jacksonville,FL
Summary
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Highly reliable team player known for adaptability and achieving results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
Orange Park Women's Health
10.2025 - Current
- Managed patient scheduling and maintained appointment calendars to optimize workflow efficiency..
- Coordinated communication between healthcare providers, patients, and insurance companies to ensure seamless service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used eClinicalWorks to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
Customer Service Representative
ACELIS Connected Health
05.2023 - 12.2024
- Managed the full cycle of accounts receivable activities, including billing, collections and reconciliations. Verified policy coverage and determined claim validity based on established guidelines
- Provided excellent customer service and support. Ensured compliance with HIPAA, CMS, and other regulatory standards
- Assisted in appeals and reconsideration processes for denied claims. Explained claim decisions and resolution steps in a clear and empathetic manner
- Monitored and updated claim statuses through internal systems and payer portals, ensuring timely follow-up and resolution. Filed appeals for denied or underpaid claims, compiling supporting documentation and communicating with insurance providers to advocate for reimbursement
Customer Service Representative
TTEC
07.2021 - 05.2023
- Assisted patients and members with healthcare plan enrollment, renewals, and eligibility verification. Explained coverage options, benefits, and plan details. Processed applications accurately using internal systems and ensured compliance with regulatory guidelines
- Resolved enrollment-related issues such as missing documentation, incorrect member data, or plan discrepancies. Maintained a professional and empathetic tone while handling sensitive health and financial information
- Entered and updated member information in CRM and enrollment platforms (salesforce). Ensured HIPAA compliance in all communications and data handling
- Coordinated with outreach teams to follow up on incomplete applications or missing information. Met or exceeded performance targets for call handling, accuracy, and customer satisfaction
Customer Service Representative
USA Scientific
08.2019 - 05.2023
- Collaborated with sales and inventory teams to streamline order fulfillment. Identified recurring issues and suggested process improvements to reduce order errors. Trained new team members on order entry protocols and customer service standards
- Entered customer orders into ERP/CRM systems with high accuracy and attention to detail. Verified product availability, pricing, and shipping details before finalizing orders. Monitored order status and proactively communicated delays or changes to customers
- Provided product recommendations and guided customers through the ordering process. Handled complaints and returns professionally, ensuring customer satisfaction. Utilized platforms like SAP, Oracle, Salesforce, or QuickBooks for order entry and tracking
Medical Office Specialist
Health Department
12.2016 - 08.2019
- Managed patient check-in/out processes efficiently, handling over 45-60 patients daily while accurately verifying insurance details, scheduling appointments, and coordinating with clinical staff to ensure seamless patient flow and high-quality service delivery
- Maintained accurate medical records and billing information, ensuring compliance with healthcare regulations and minimizing errors
- Answered incoming calls and directed them to the appropriate staff
- Utilized electronic medical records (EMR) systems for data entry and retrieval. Scanned and uploaded documents into patient charts
- Processed patient insurance claims and verified coverage details for accurate billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associate of Business Administration - Business Administration
American Intercontinental University Online
05.2014
Skills
- Attention to Detail
- Time Management
- A/R Follow-up
- Revenue Cycle Management
- Patient Collections
- Quick Learning Ability
- HIPAA Compliance
- Document Filing
- Accounts Receivable
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Office management
- Medical office software
- Appointment setting
- Multitasking and organization
- EMR software
- Phone and email etiquette
- Medical terminology
- Patient referrals
- Collaboration and teamwork
- Claims processing
Timeline
Medical Office Specialist
Orange Park Women's Health
10.2025 - Current
Customer Service Representative
ACELIS Connected Health
05.2023 - 12.2024
Customer Service Representative
TTEC
07.2021 - 05.2023
Customer Service Representative
USA Scientific
08.2019 - 05.2023
Medical Office Specialist
Health Department
12.2016 - 08.2019
Associate of Business Administration - Business Administration
American Intercontinental University Online