Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Hines

Chicago,IL

Summary

Enthusiastic Office Manager with extensive experience in customer service and administration, showcasing strong communication skills and dedication to client relationship management. Demonstrated ability to enhance service quality and operational efficiency in various business settings. Highly organized with expertise in task prioritization and deadline management, ensuring smooth office operations.

Overview

12
12
years of professional experience

Work History

Office Manager

Aspen Dental
Orland Park, Illinois
08.2023 - 06.2025
  • Lead dental office in all office operations, in support of doctors, to help create lasting impressions, and build trust and loyalty with patients.
  • Provided superior patient service with compassion and care in accordance with patient needs, company policies, and dental board standards.
  • Consulted with patients on treatment options provided by clinical team, verified insurance payment and collection, and ensured high quality of care.

Housing Specialist

House Authority Cook County
Chicago, IL
06.2021 - 09.2021
  • Facilitated support for applicants, tenants, and landlords within the Housing Choice Voucher Program.
  • Process paperwork, conduct interviews, unit inspections, and manage various program aspects, including re-certifications, payment processing, and compliance.

Multi-Store Manager/ Sales Manager/Retail Sales Associate

Sunglass Hut
Chicago, Illinois
10.2014 - 05.2021
  • Executed sales plans and met company objectives using established tools.
  • Developed strategic store plans to drive financial performance.
  • Recruited, hired, and trained staff through Sunglass Hut's onboarding tools.
  • Served as brand ambassador to enhance company image.
  • Managed daily operations across multiple retail locations to ensure smooth functionality.

Cashier Sales Associate

Victoria Secret
08.2013 - 07.2014
  • Guided customers through purchase completion, item location, and reward program participation to foster loyalty.

Education

Associate of Arts - Business Management

Harold Washington College
Chicago, IL
05.2017

Some College (No Degree) - Accounting

Southern Illinois University Edwardsville
Edwardsville, IL
05.2013

Skills

  • Insurance verification
  • Compliance monitoring
  • Conflict resolution
  • Treatment Planning
  • Dental office management
  • Employee training
  • Sales

Timeline

Office Manager

Aspen Dental
08.2023 - 06.2025

Housing Specialist

House Authority Cook County
06.2021 - 09.2021

Multi-Store Manager/ Sales Manager/Retail Sales Associate

Sunglass Hut
10.2014 - 05.2021

Cashier Sales Associate

Victoria Secret
08.2013 - 07.2014

Associate of Arts - Business Management

Harold Washington College

Some College (No Degree) - Accounting

Southern Illinois University Edwardsville

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