Brandila Fernandez
Yucca Valley,CA
Summary
Adept Senior Tax Analyst with a proven track record at H&R Block Tax Svc, showcasing expertise in state and local taxation and a knack for tax process improvement. Leveraged strong communication skills and tax law interpretation to exceed client expectations and maintain compliance. Demonstrated critical thinking and income tax expertise, enhancing corporate efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Tax Analyst
H&r Block Tax Svc
12.2018 - Current
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Advised internal partners on adherence to federal and state tax regulations and laws to promote corporate legal compliance.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Attended continuing education and tax courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Maintained regulatory compliance by staying up-to-date on changing tax laws, regulations, and reporting requirements.
- Developed a reputation for excellence in the field by consistently delivering high-quality work and exceeding client expectations.
- Developed strong relationships with clients by providing excellent customer service and addressing their concerns promptly.
Sales Associate
Harbor Freight
06.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Safety Team Leader
99 Cent Only Store
01.2015 - 05.2017
- Established strong relationships with regulatory agencies, ensuring compliance with all applicable standards.
- Led safety training sessions for employees, resulting in increased awareness and reduced incidents.
- Contributed significantly to the development of the company''s safety management system, ensuring a systematic and organized approach to risk mitigation.
- Assisted in developing an employee wellness program, contributing to overall workforce health and productivity.
- Developed comprehensive safety protocols to minimize risks and maintain a secure work environment.
- Conducted thorough accident investigations, identifying root causes and taking appropriate action to prevent recurrence.
- Collaborated with management to create effective emergency response plans, enhancing overall preparedness.
- Spearheaded efforts to achieve industry-leading safety certifications, showcasing the company''s commitment to excellence in this area.
- Reduced lost-time injuries by implementing proactive hazard identification measures.
- Evaluated new tools, equipment, or materials from a safety perspective prior to implementation or purchase decision-making processes.
- Analyzed injury trends to identify areas of concern and implement targeted safety initiatives.
- Played a key role in maintaining the company''s impeccable safety record by diligently addressing any issues that arose promptly and effectively.
- Streamlined incident reporting processes, allowing for quicker resolution and preventative measures.
- Developed and implemented safety programs.
Manager
Yucca Valley Smoke Shop
01.2007 - 01.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Receptionist
High Desert Family Medical Clinic
02.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Business And Accounting
Copper Mountain College
Joshua Tree, CA05.2019
GED -
Taylorsville High School
Taylorsville, UT02.1997
Skills
- Strong Communication Skills
- State and Local Taxation
- Tax Process Improvement
- Tax Law Interpretation
- Tax Research
- Tax Return Preparation
- Critical thinking aptitude
- Multi-state tax returns
- Verbal and written communication
- Income Tax Expertise
- Payment Processing
Certification
- Licensed Tax Analyst
Timeline
Senior Tax Analyst
H&r Block Tax Svc
12.2018 - Current
Sales Associate
Harbor Freight
06.2017 - 04.2018
Safety Team Leader
99 Cent Only Store
01.2015 - 05.2017
Manager
Yucca Valley Smoke Shop
01.2007 - 01.2009
Receptionist
High Desert Family Medical Clinic
02.2006 - 01.2007
Associate of Science - Business And Accounting
Copper Mountain College
GED -
Taylorsville High School
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