Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi LeeAnne Patel

Tunnel Hill,GA

Summary

I have always been very dependable with I time management skills and willingness to take on added responsibilities to meet team goals. Also very successful at managing multiple priorities, I'm always smiling with a very positive attitude. Good Communicator And Team Player Can Multitask when needed. I'm a very hard worker love I career path would love to grow with any company I'm working for.

Overview

11
11
years of professional experience

Work History

Office Manager

America's Car-Mart Of Chattanooga
12.2023 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with strong work ethic.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Updated reports, managed accounts, and generated reports for company database.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed office operations while scheduling appointments for department managers.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained computer and physical filing systems.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Launched quality assurance practices for each phase of development
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized resource allocation by analyzing department budgets, reallocating funds as necessary to support strategic objectives.
  • Maximized cash flow through optimal billing and collection processes.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided professional services and support in dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Contributed to successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Supported growth of business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
  • Calculated and remitted state sales tax, service, and other charges.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Coordinated special projects and managed schedules.

Senior Account Representative

America's Car-Mart Of Chattanooga
05.2023 - 12.2023
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Identified and qualified accounts to assess revenue potential.
  • Identified issues with proactive approach and resolved or escalated problems.
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Contacted customers to assess satisfaction and current needs.
  • Implemented customized account plans to meet individual client needs.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Kept detailed records of customer interactions for optimal traceability.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Researched and recommended new products to meet customer needs.
  • Negotiated contracts and agreements with clients to achieve favorable terms.
  • Identified and implemented process improvements to maximize efficiency.
  • Brought in more than $[Amount] in new business in less than [Number] months

Store Manager

TitleMax
01.2023 - 04.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Senior Account Representative

America's Car-Mart Of Chattanooga
01.2022 - 01.2023
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Identified and qualified accounts to assess revenue potential.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Stayed current on company offerings and industry trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Researched and recommended new products to meet customer needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Kept detailed records of customer interactions for optimal traceability.
  • Contacted customers to assess satisfaction and current needs.
  • Supported customer satisfaction through regular follow-up and communication.
  • Collaborated with other departments to address customer needs and service requests.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Negotiated contracts and agreements with clients to achieve favorable terms.
  • Implemented customized account plans to meet individual client needs.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Kept detailed records of daily activities through online customer database.
  • Achieved revenue targets by developing targeted account strategies.
  • Interpreted financial data to identify trends and opportunities.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Certified Nursing Assistant

NHC Fort Oglethorpe
12.2012 - 10.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Associate of Science - Nursing

Dalton State College
Dalton, GA
04.2012

High School Diploma -

Ringgold High School
Ringgold, GA
05.2005

Skills

  • Opening and Closing Procedures
  • Cash Management
  • Bank and Safe Deposits
  • Policies and Procedures
  • Loss Prevention Procedures
  • Friendly and Positive
  • Training and Mentoring
  • Employee Terminations
  • Multitasking and Organization
  • Delegating Work
  • Recruiting and Hiring
  • Documentation and Reporting
  • Team Leadership and Coaching
  • Scheduling
  • Mail Handling
  • Clerical Support
  • Payroll and Budgeting
  • Credit and Collections
  • Conflict Management
  • Compassionate
  • Reliable Team Player
  • Medical Office Administration
  • Responding to Emergencies
  • Adaptable
  • Customer Service
  • Electronic Charting
  • Call Center Experience
  • Title Clearance Resolution
  • Verification
  • Fraud Detection Skills
  • Title Policy Issuance
  • Title Order Processing
  • Title processing
  • Title Report Analysis
  • Title Plant Maintenance
  • Legal Research
  • Legal Compliance
  • Title Examination
  • Title Research
  • Organizational Skills
  • Title Chain Verification
  • Title Examination Expertise
  • Underwriting Guidelines Understanding
  • Notary Public Certification
  • Document summarization
  • Title Commitment Preparation
  • Critical Thinking
  • Microsoft Office
  • Remote Office Availability
  • File Management
  • Temporary tags
  • Self Motivation
  • Attention to Detail
  • Task Prioritization
  • Loan Documentation

Timeline

Office Manager

America's Car-Mart Of Chattanooga
12.2023 - Current

Senior Account Representative

America's Car-Mart Of Chattanooga
05.2023 - 12.2023

Store Manager

TitleMax
01.2023 - 04.2023

Senior Account Representative

America's Car-Mart Of Chattanooga
01.2022 - 01.2023

Certified Nursing Assistant

NHC Fort Oglethorpe
12.2012 - 10.2018

Associate of Science - Nursing

Dalton State College

High School Diploma -

Ringgold High School

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Brandi LeeAnne Patel