Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandilyn Collins

Granbury,TX

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess

Charlottes Coffee Shop
03.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Barista

Starbucks
01.2021 - 02.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cable Technician

ADA Communications
05.2013 - 09.2020
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Repaired and updated equipment to conform to company-wide standards.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Researched and evaluated new technologies for use in cabling and telecommunications systems.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Installed and configured new devices and system components.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Researched and recommended network and data communications hardware and software.

Education

No Degree - Cosmetology

Ft. Worth Beauty School Granbury Campus
Granbury, Tx
01.2014

No Degree - Network Cabling

Gary Job Corps
San Marcos, TX
08.2005

No Degree - Business And Basic Office Technologies

Gary Job Corps
San Marcos, Tx
08.2005

High School Diploma -

Milford High School
Milfor, Tx
05.2003

Skills

  • Software Deployment Management
  • Data Retention
  • Helpdesk Services
  • Mobile Fleet Management
  • Team Leadership
  • Social Media Oversight
  • Improving Websites
  • Digital Communications
  • Technical Knowledge
  • Facebook and Twitter
  • Technical Support
  • Product Development
  • Customer Service
  • Device Troubleshooting
  • Application Configuration
  • New User Accounts
  • Networking Support
  • Microsoft Office
  • Hardware Installation
  • User Training
  • Problem Analysis
  • Computer Training
  • Network Management
  • Service Restoration
  • Sequence of Operations Management
  • Help Desk Support

Certification

  • Network Cabling Training - +5yrs
  • Fiber optics Training - +5yrs
  • Business and Basic Office Technologies Training - 10+

Timeline

Hostess

Charlottes Coffee Shop
03.2023 - Current

Barista

Starbucks
01.2021 - 02.2022

Cable Technician

ADA Communications
05.2013 - 09.2020

No Degree - Cosmetology

Ft. Worth Beauty School Granbury Campus

No Degree - Network Cabling

Gary Job Corps

No Degree - Business And Basic Office Technologies

Gary Job Corps

High School Diploma -

Milford High School

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