Brandilynn Brozek

• Oversaw daily operations within the property, delivering 24-hour on call service for tenants.
• Coordinated vendors such as carpet cleaners, electricians, cable suppliers, plumbers and contractors.
• Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
• Used AppFolio to maintain resident database and accounting functions.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Provided safe mobility support to help patients move around personal and public spaces.

Optometry technician

• Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
• Streamlined office operations by managing appointment scheduling and updating patient records.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Checked patients in and out and collected payments.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled cash transactions and maintained sales and payments records accurately.

• Posted codes from superbill, charge entry, verified insurance verification/eligibility, retrieved prior authorization, post payments, create batches// scrub claims, patient and insurance account management
• Patient advocate explained the cost of surgery, insurance coverage and patient out of pocket amounts, scheduling appointments

• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Ensured compliance with HIPAA
• Record management: collect, organize, and maintain medical records and health information systems. Transition physical records to digital formats when necessary.
• Analyze records for accuracy and compliance with HIPAA