BRANDILYNN CULTON
Henderson,NV
Summary
Focused and detail-oriented. Considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Security Dispatcher
Park MGM Resort & Casino
11.2024 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch on average 20 security officers or other personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Security Officer
Park MGM Resort & Casino
09.2022 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
Event Security Guard
S.A.F.E. Management
08.2022 - 03.2024
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
PBX Operator
Westgate
02.2017 - 09.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 400+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
Skills
- CCTV Monitoring / Honeywell
- Arrest Procedures
- 400 Codes
- Dispatch
- Report Writing
- Fire safety training
- Security Guard License
- Crisis Intervention Training
- First Aid Certified
- OC Spray Certified
- Inventory Management
- Customer Service
Timeline
Security Dispatcher
Park MGM Resort & Casino
11.2024 - Current
Security Officer
Park MGM Resort & Casino
09.2022 - 11.2024
Event Security Guard
S.A.F.E. Management
08.2022 - 03.2024
PBX Operator
Westgate
02.2017 - 09.2022
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