Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandin M. Sullivan

Glendale,AZ

Summary

I'm an excellent communicator and dependable team player with a strong understanding of the financial industry. I'm adept at building relationships with clients, while performing thorough data analysis and delivering outstanding service. I'm highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions.

Overview

6
6
years of professional experience

Work History

Life, Health, and Annuities Agent

USAA
02.2025 - Current
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Medical Device Assembler

Total Presence Management (Supporting W.L. GORE)
08.2024 - 12.2024
  • Followed detailed assembly instructions, processes, and procedures.
  • Maintained equipment by completing preventive maintenance requirements.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Handled supply inventory by checking stock and ordering new items when needed.

Centurion Fraud Analyst

American Express
02.2022 - 08.2024
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Actively deterred fraudsters in real-time and dismantled fraud rings.
  • Re-secured millions of dollars for clients and American Express Fraud Loss Prevention alike.

Premier Banker

Wells Fargo
10.2019 - 02.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Education

High School Diploma -

Sandra Day O'Connor High School
Phoenix, AZ
05-2010

Skills

  • Insurance products
  • Negotiation and persuasion
  • Customer Service & Account Management
  • Fraud Prevention & Identity Protection
  • Data Analytics & Data Entry
  • MS Office Fluent (Excel, OneNote, Word, PowerPoint)
  • Technical Support & Process Improvement

Timeline

Life, Health, and Annuities Agent

USAA
02.2025 - Current

Medical Device Assembler

Total Presence Management (Supporting W.L. GORE)
08.2024 - 12.2024

Centurion Fraud Analyst

American Express
02.2022 - 08.2024

Premier Banker

Wells Fargo
10.2019 - 02.2022

High School Diploma -

Sandra Day O'Connor High School

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