Brandin Sosa
Modesto,CA
Summary
Decisive Hotel Hospitality Supervisor equipped to handle range of daily operations needs and emergency situations at moments notice . Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Traffic Control Technician/Drafter Apprentice
Saftey Network Inc
Clovis, CA
03.2023 - Current
- Inspected and maintained traffic control devices to ensure safety of pedestrians and vehicles.
- Conducted surveys of road conditions, traffic flow, and other factors related to the operation of a traffic control system.
- Installed, adjusted, repaired, and programmed traffic signals, signs, and pavement markings.
- Prepared cost estimates, contracts and technical reports..
- Analyzed design specifications and necessary materials to determine project requirements.
- Adhered closely to national, regional and local code requirements for safety and risk management purposes.
- Created designs using computer programs such as AutoCAD and Rapidplan to complete shop drawings.
- Maintained an organized database of all completed drafts and drawings for future reference purposes.
- Set messages on digital traffic signs to warn oncoming traffic of delays.
- Operated pickups and flatbed trucks to set up and disassemble temporary traffic control schemes.
- Monitored and coordinated traffic during power outages and emergencies.
- Directed pedestrians across busy streets and around construction sites.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Drafted plans and detailed drawings for structures, installations and construction projects.
Project Manager/Coordinator
Amazon
Seattle, WA
01.2019 - 01.2020
- Manage and coordinate multiple projects to ensure they are completed on time and on budget
- Organize and plan project tasks and schedules
- Communicate project status to stakeholders and key project participants
- Stay aware of company goals and strategies to ensure projects align with business priorities
- Facilitate and encourage collaboration across departments to ensure projects are completed successfully
- Delegate work to team members based on skills and expertise
- Optimize project deliverables, schedule, and budgeting
- Work with proposal teams to develop cost estimates and project plans
- Create presentations and reports to communicate project status
- Keep the project team focused on the end goal
- Responsible for payroll, time keeping, planned weekly sales forecast
- Handled numerous task on Microsoft Excel, Power Point and Microsoft word
- Very savvy with all forms of technology
- Highly sales driven with a keen eye for meeting all sales expectation
- Assisted in setup when catering staff was short-handed
- Used Catertrax catering software to set up menu and ordering options for events
- Weekly marketing meetings advertising campaigns.
Hotel Supervisor
Silver Cloud Inns & Hotels
Seattle, WA
12.2017 - 01.2020
- Performed closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
- Conducted routine audits and inspections of front desk operations with respect to local, state and federal regulations.
- Improved front desk operations including check-in, chek-out and baggage handling which improved service and guest satisfaction.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Followed and maintained hotel shift checklist for efficiency for guest accommodations and job duties to assigned employees.
- Reported, managed, and incident reports during shift.
- Addressed and informed the hotel manager about reports.
- Achieved full occupancy for the hotel.
- Applied walk-ins to unused rooms.
Sales Lead
The Reef
Seattle, WA
02.2019 - 08.2019
- Managed large amounts of cash for bank drops, payroll payouts.
- Paid out all vendors for products in store.
- Managed when needed .
- Responsible for all employee scheduling.
- Open and closed stores on a daily basis on call at all times for any emergency.
- Personal assistant to owner for all needs that arise.
- Maintained relationships with existing clients by providing product updates and information.
- Reviewed customer data to determine potential new markets and target customers.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Attended trade shows, conferences and other industry events as needed.
Department Supervisor
Fred Meyer
Seattle, WA
04.2017 - 08.2019
- Trained new associates in my department with the goal of creating a team atmosphere
- Trained new associates to properly handle transactions on the register with customers
- Trained new associates to fill out credit applications
- Trained associates to open and close the department
- Promoted credit applications with customers for extra savings in the department
- Provided excellent shopping experience for customers within the department
- Executed floor changes to monthly set sale planners for the department
- Ensured the department followed standards set by sale planners including placement of new merchandise for the department
- Used new merchandise to increase sales for the department
- Recorded floor maps for my department to ensure floor changes were more efficient
- Recorded sale and credit goals for the department
- Also reviewed these goals with associates
- Attended weekly management meetings in the store to review customer and sale goals and numbers for my department
- Changed department schedule for associates to follow credit and sale events
- Solely supervised the drapery department within the department which was a commission department
- Handles any difficult returns or customer complaints within my department
- Also acted as manager of the day for the entire store that focused on customer service and ensuring credit goals were made for the store
- Make sure customer service was a priority for associates and the department.
Barista
Starbucks
Castro Valley, CA
10.2014 - 12.2017
- Greeted and served an average of 300+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment
- Advised customers on coffee blends, roasts, teas, specialty espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
- Maintained an organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and the condiment bar.
Education
General Education -
Elliot /CBK
10.2006
Skills
- Customer service
- Food service
- Computer literacy
- Restaurant experience
- Time management
- Communication skills
- Leadership
- English
- Documentation review
- Guest services
- Microsoft excel
- Bilingual
- Maintenance and repair
- Technical knowledge
- Incident Response
- Radio communication
- Traffic Control
- Geographic information systems
- Crew support
- Valid CA driver's license
- Deadline-oriented
- Project Management
- Verbal/written communication
- Traffic routing
- Crew Supervision
- Heavy Equipment Operation
- Power Tool Operation
- Power Tools
- Vehicle Inspection
- Equipment Operation
- Loading and unloading
- Relationship Building
- Problem-Solving
- Punctuality
- Employee Motivation
- Revenue management
- Concierge services
- Sales and Marketing
- Property Management Systems
- Cross-Departmental Collaboration
- Guest Relations Management
- Staff Training and Development
- Special Event Coordination
- Telephone Etiquette
Languages
Spanish
Professional
Timeline
Traffic Control Technician/Drafter Apprentice
Saftey Network Inc
03.2023 - Current
Sales Lead
The Reef
02.2019 - 08.2019
Project Manager/Coordinator
Amazon
01.2019 - 01.2020
Hotel Supervisor
Silver Cloud Inns & Hotels
12.2017 - 01.2020
Department Supervisor
Fred Meyer
04.2017 - 08.2019
Barista
Starbucks
10.2014 - 12.2017
General Education -
Elliot /CBK
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