Summary
Overview
Work History
Education
Skills
Certification
Awards
Festivals / Conventions
Timeline
Generic

Brandi R. Lawrence

Las Vegas,NV

Summary

Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Casino Cocktail Server

Fontainebleau
12.2023 - 02.2024
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.

Model Bay Host

Topgolf
01.2018 - 01.2022
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.

Cocktail Server (Seasonal)

Red Rock Pool
01.2018 - 09.2018
  • Proper set up of daybeds / cabanas
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.

Cocktail Server

Spearmint Rhino
01.2017 - 01.2018
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.

Cocktail Server (Seasonal)

Red Rock Pool
01.2017 - 10.2017
  • Proper set up of daybeds / cabanas
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.

Bottle Server

Drais Beach Club
05.2017 - 10.2017
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
  • Utilized interpersonal skills to establish rapport with customers from diverse backgrounds, cultivating an inclusive environment.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Lead Bartender

Bottoms Up
01.2013 - 01.2016
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bottle Server

The Cosmo Nightclub
01.2014 - 01.2015
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.

Education

High School Diploma -

Pacific Palisades Charter High School
Pacific Palisades, California
01.2011

No Degree - Business Marketing

Cal State University Northridge
Northridge, California
08-2012

Skills

  • High volume dining
  • Payment processing
  • Strong communication skills
  • Table setting arrangements
  • Speed and efficiency
  • Handling large groups
  • Efficient multitasking
  • Complaint resolution
  • POS system operation
  • Cleaning and sanitization

Certification

  • Licensed Advanced Esthetician (Nevada State Board of Cosmetology- 2022
  • Certified Lash Technician 2020
  • Certified Bartender 2015

Awards

Certified Bartender (2015), Certified Lash Extension Artist (June 2020), Licensed Esthetician - Expertise Cosmetology School — Las Vegas (June 2022), Licensed Advanced Esthetician - Dermodality Skin Solutions — Las Vegas (Sept 2023)

Festivals / Conventions

High Rollerz (2021)

Champs (TAAT 2021)

ASD (Market Week 2022)

Champs (TAAT 2022)

Champs (V Syndicate 2024)

F1 (Las Vegas 2024)

EDC (Las Vegas 2024)

Timeline

Casino Cocktail Server

Fontainebleau
12.2023 - 02.2024

Model Bay Host

Topgolf
01.2018 - 01.2022

Cocktail Server (Seasonal)

Red Rock Pool
01.2018 - 09.2018

Bottle Server

Drais Beach Club
05.2017 - 10.2017

Cocktail Server

Spearmint Rhino
01.2017 - 01.2018

Cocktail Server (Seasonal)

Red Rock Pool
01.2017 - 10.2017

Bottle Server

The Cosmo Nightclub
01.2014 - 01.2015

Lead Bartender

Bottoms Up
01.2013 - 01.2016

High School Diploma -

Pacific Palisades Charter High School

No Degree - Business Marketing

Cal State University Northridge

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