Brandi R. Shegog

• Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The SEL is the champion and role model for all relationship building touch points with Petco guests. The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store's business in accordance with Petco operational standards and safety procedures. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. - Responsible for successfully implementing a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned. - Provide an outstanding guest experience with each interaction.- Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans. - Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions. - Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets. - Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. - Leads a "never out of stock" culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery). - Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage. - Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise. - Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction. - Demonstrate and support a continuous improvement and growth mindset. - Demonstrate a keen and genuine interest in all kinds of animals. - Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement. Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed. Supervisory Responsibility: - The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store. - Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection. Work Environment: The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts: This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.

Greeting guests at stores such as Petco, Petsmart, and Tractor Supply.

Starting conversation with guests.

Brand ambassador for Blue Buffalo.

Speaking to the guest about the health and well being of their pets.

Helping guests choose the best pet foods for their individual pets needs.

Staying current on the pet food industry any changes and newest studies.

Veterinary Receptionist Responsibilities:

Greeting and welcoming patients with sincerity.

Answering telephone calls and returning e-mails.

Scheduling appointments using our designated software.

Informing the Veterinarian on a call of any emergencies that require urgent attention.

Issuing invoices for treatment and prescribed medication after each consultation.

Receiving and verifying payments after each consultation.

Informing the Veterinarian on-call about possible instances of animal abuse or neglect.

Monitoring the inventory of items for sale by the practice and restocking these, as needed.

Overseeing the sale of items stocked by the practice.

Liaising with courier services and laboratories to ensure that samples are delivered and collected on time.

• Customer Service Inquiries to include handling phone inquiries from members, providers, physicians, and internal and external clients regarding pharmacy benefits. They assist in researching and resolving problems promptly.
• Maximizing Pharmacy Benefits to help members understand and make the most of their pharmacy distribution program. They provide information on benefits and address queries.
• Documentation and Escalation while using computerized systems, gathering information, document issues, and resolutions in a common database. If necessary, they escalate issues to ensure timely resolution.
• Inbound and Outbound Call handling both inbound and outbound calls from members, providers, and physicians. They maintain productivity standards while answering questions related to pharmacy benefits.
• Collaboration with Other Departments also working with operational departments to resolve mail order and claims issues within performance agreement guidelines.
• Legal Compliance providing accurate documentation helps improve the customer service process and reduces potential legal concerns.
• Helping members with all of their mail order prescription needs and explaining details of their Medicare D plan to include plans, stage, and claims etc.