BRANDI S. BROWN, LPC-MHSP
Germantown,TN
Summary
Skilled LPC-MHSP with over 10+ years experience in Counseling and Case Management of various populations with advanced understanding of effective Treatment modalities. Most currently serving as an Executive Leader in an acute hospital setting.
Overview
7
7
years of professional experience
Work History
Director of Clinical Services
Parkwood Behavioral Health
Olive Branch, MS
06.2023 - Current
- Provide Clinical oversight for Inpatient, Outpatient and Residential Services in an acute hospital setting
- Interview and hire highly talented individuals bringing great skills and passion to daily jobs.
- Facilitate hiring of qualified Clinical Services personnel by interviewing applicants and making recommendations for employment.
- Interacte effectively with clinical staff and patients by using active listening and interpersonal skills.
- Work with Chief Nursing Officer to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Develop and adjust work schedules for Clinical Services staff.
- Monitor, analyze, and correct staff performance and work with nurse manager to raise standards of practice.
- Coach and train newly hired employees so that each understand job responsibilities and requirements of positions.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaison with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Draft findings and recommendations into detailed reports.
- Monitor department compliance with laws, regulations and codes.
- Review data points and trends to determine compliance.
- Communicate effectively with staff, patients, and insurance companies by email and telephone.
- Maintain accuracy, completeness, and security for medical records and health information.
- Review medical records for completeness and filed records in alphabetic and numeric order.
- Perform auditing work in accordance with rigorous auditing standards and principles.
- Follow established auditing processes to meet internal and regulatory requirements.
- Manage Education department and staff to ensure Education needs met for Adolescent patients.
- Increase staff competency by providing ongoing training and education on best practices for crisis counseling techniques.
- Develop resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevent further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Enhance client support by conducting thorough assessments and developing personalized intervention plans.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Manage high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
Director of Clinical Services
Crestwyn Behavioral Health
Memphis, TN
07.2022 - 05.2023
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Facilitate hiring of qualified Clinical Services personnel by interviewing applicants and making recommendations for employment.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Worked with Chief Nursing Officer to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Developed and adjusted work schedules for Clinical Services staff.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Drafted findings and recommendations into detailed reports.
- Monitored department compliance with laws, regulations and codes.
- Reviewed data points and trends to determine compliance.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Followed established auditing processes to meet internal and regulatory requirements.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Increased staff competency by providing ongoing training and education on best practices for crisis counseling techniques.
Triage Counselor
Youth Villages
03.2022 - Current
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Clinical Behavioral Coach
AbleTo, Inc
10.2020 - 09.2022
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and
- Dialectical Behavior Therapy (DBT)
- Helped clients build life management and coping skills to handle daily needs and specific stressors
- Documented behaviors, treatments and non-compliance issues
- Encouraged clients to set and achieve reasonable goals on weekly basis
- Connected clients with available resources to improve plan success.
- Counseled patients via video and telephone according to established guidelines and protocols, advising on established plans of care.
Mental Health Counselor
Youth Opportunity Investments
Bartlett, TN
10.2019 - 04.2020
- Center for Success and Independence – Bartlett,
- Facilitate smooth discharge by encouraging and reassuring clients throughout transitions
- Direct family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Develop goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Utilize positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making
- Provide comprehensive case management services, including creating treatment plans and connect clients and families to appropriate resources
- Encourage patients to discuss experiences in group and individual settings
- Display sensitivity to cultural and linguistic needs of clients and families served
- Conduct individual, and family therapy sessions for children ages 13 to 19
- Deliver client assessments for those struggling with addiction or relationship issues and implement strategies based on client needs
- Mediate conflicts within families to clarify and resolve underlying issues
- Observe and monitor client behavior and responses to treatment
Clinical Therapist
Omni Community Health-Wilder Youth Development Center
08.2018 - 10.2019
- Conducts Individual, Group, Substance Abuse and Family Therapy to youth of a juvenile detention facility which includes, clinical services and consumer and program related record keeping functions
- Develops Treatment Plans for youth
- Maintains long-term relationships with clients
- Schedules regular Therapy appointments and new intake consultations
- Maintains long-term relationships with clients
- Provides case management services, counseling, education and life-skills training to diverse, at-risk student population
Specialized Crisis Response Counselor
Youth Villages
09.2017 - 10.2019
- Provides mobile crisis response and thorough, strength-based assessment of children and families in crises in their natural environments
- Provides ongoing treatment and intervention to maintain the safety of families until appropriate services are secured
- Follows Hospitalization procedure to facilitate youth admission, as needed, in order to maintain youth safety and stabilization
- Makes appropriate referrals for wraparound services to maintain safety of families.
Needs Assessment Risk Counselor
Lakeside Behavioral Health
01.2018 - 08.2018
- Provided telephonic and in-person risk assessment and crisis intervention
- Established contact with referral sources and potential patients
- Coordinated the referral and intake process
- Determined appropriate level of care and facilitated the admission process
- Maintained communication with referral sources, families, patients and unit staff.
Education
Master of Arts - Rehabilitation and Mental Health Counseling
University of South Florida
Tampa, FL05.2012
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2006
Skills
- Dual diagnosis experience with mental health and substance abuse
- Proficient level of experience with Microsoft Office Suite and the ability to quickly learn new technology
- Demonstrated knowledge of managed care principles, models, and outcomes
- Demonstrated leadership skills including the ability to build effective teams, facilitate staff working together collaboratively, and retain top talent
- Training and development
- Files and records management
- Client assessment and analysis
- Conflict resolution
- Interpersonal and written communication
- Self-motivated
- Strategic planning capability
- Strong clinical judgment
- Small group instruction
- Organization and Time management
- Crisis Response
- Needs assessment
- Psychotropic medications knowledge
- Intervention planning
- Biopsychosocial assessments
- Mental health support
- Group psychotherapy expert
Timeline
Director of Clinical Services
Parkwood Behavioral Health
06.2023 - Current
Director of Clinical Services
Crestwyn Behavioral Health
07.2022 - 05.2023
Triage Counselor
Youth Villages
03.2022 - Current
Clinical Behavioral Coach
AbleTo, Inc
10.2020 - 09.2022
Mental Health Counselor
Youth Opportunity Investments
10.2019 - 04.2020
Clinical Therapist
Omni Community Health-Wilder Youth Development Center
08.2018 - 10.2019
Needs Assessment Risk Counselor
Lakeside Behavioral Health
01.2018 - 08.2018
Specialized Crisis Response Counselor
Youth Villages
09.2017 - 10.2019
Master of Arts - Rehabilitation and Mental Health Counseling
University of South Florida
Bachelor of Arts - Psychology
University of South Florida