Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandis Lee

Birmingham,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Operations Manager

CitiTrends Inc
01.2023 - Current
  • Open and close store,Drop deposits. Greet customers enterting the store.Merchandising freight as it is received.Scan and complete markdowns.Maintaining a clean and friendly enviroment for the customers.

Customer Service Representative

Sykes By Sitel
08.2022 - 12.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally

Optician

Eyecare Associates
10.2021 - 05.2022
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

3rd Key Assistant Manager

America's Best
03.2020 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Team Leader

The Maids Inc
05.2016 - 03.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Receptionist/Hairstylist

JCPenney Salon
09.2013 - 03.2016
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.

Housekeeper

Hanover Health & Rehabilitation Center
05.2008 - 07.2011
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Huffman High School
Birmingham, AL
05.2003

Skills

  • Planned Equipment Constraints
  • Business Process Re-Engineering
  • Mergers and Acquisitions Knowledge
  • Staff Management

Timeline

Operations Manager

CitiTrends Inc
01.2023 - Current

Customer Service Representative

Sykes By Sitel
08.2022 - 12.2022

Optician

Eyecare Associates
10.2021 - 05.2022

3rd Key Assistant Manager

America's Best
03.2020 - 10.2021

Team Leader

The Maids Inc
05.2016 - 03.2020

Receptionist/Hairstylist

JCPenney Salon
09.2013 - 03.2016

Housekeeper

Hanover Health & Rehabilitation Center
05.2008 - 07.2011

High School Diploma -

Huffman High School

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Brandis Lee