Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Work Availability
Quote
Timeline
Hi, I’m

Brandi Tucker

Store Manager
Pana,IL
Brandi Tucker

Summary

An outgoing and fearless individual, ready to take on any challenge I face. An excellent communicator and a very practical thinker, resulting in innovative problem solving. An extremely quick study, I can master new skills and tasks with very little effort. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
years of professional experience
1
Certification

Work History

Maurices

Store Leader
10.2023 - Current

Job overview

  • Overseeing day-to-day operations of the retail store, managing and leading a team of sales associates, setting and achieving sales targets and goals, monitoring inventory levels and ordering merchandise, implementing effective merchandising strategies, ensuring excellent customer service and resolving issues, analyzing sales data and trends to make informed decisions, developing and executing marketing and promotional activities, handling budgeting and financial aspects of the store, recruiting, training, and evaluating staff performance
  • Planned optimal workflow through successful scheduling and task delegation.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Brandi Lee Photography

Photographer/Owner
01.2021 - Current

Job overview

  • Within 6 months, worked very hard starting from zero experience to opening own photography studio
  • Currently running business part time
  • Own and operate all aspects of photography business including marketing, social media, advertisement, bookkeeping, graphic design, scheduling, planning, hair and makeup, pose and facial expression coaching, photographing, editing, sales, ordering, quality control, customer service, and hospitality.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Heartland Dental

AR Variance Analyst
07.2023 - 09.2023

Job overview

  • Accounts Receivable Variance Analyst at Heartland Dental
  • Responsible for using Microsoft Outlook, Teams, Excel, and Word on a daily basis
  • Worked on tickets from a queue for my team, created weekly, monthly, and yearly goals, audited accounts, corrected variances in accounts, communicated with different departments via email and chat.

Express Employment Professionals

Cash Application Specialist
03.2022 - 09.2023

Job overview

  • Worked as a Cash Application Specialist, responsible for data entry, payment posting, account reconciliation, and Excel spreadsheets
  • Demonstrated attention to detail, proficiency in Microsoft Teams, and provided customer service
  • Moved into Accounts Payable and took over supervisor duties for cash apps team
  • Transferred into AR Variance Analyst role.
  • Worked in paperless environment to accomplish assignments electronically.
  • Reduced manual entry errors for increased accuracy in cash applications.
  • Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
  • Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
  • Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
  • Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
  • Used data entry skills to accurately document and input statements.

Green Thumb Industries (GTI)

Community Outreach Coordinator
07.2019 - 04.2020

Job overview

  • Started as a Patient Care Specialist and was offered a position to educate new patients and do community outreach planning and events
  • Achieved a $2 per hour pay raise within 6 months
  • Implemented ideas in the business and how it is run.
  • Wrote content for newsletters, social media pages and informational packets.
  • Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.

PATTERSON TECHNOLOGY CENTER

Tier 1 Technical Support
04.2017 - 11.2017

Job overview

  • Installed software, modified and repaired hardware, resolved technical issues, used ticketing systems, worked closely with team members, provided customer service, conducted research, described solutions to customers, demonstrated professionalism and courtesy, provided on-call support, participated in incentive programs and contests, resolved issues by coordinating with the software development team.
  • Maintained detailed records of customer interactions, noting solutions provided for future reference.
  • Collaborated with teammates to identify recurring issues and develop long-term solutions.
  • Provided remote support for customers, guiding them through the resolution process stepbystep.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

KIEFER LANDSCAPING

Sales Associate (Seasonal)
03.2012 - 08.2012

Job overview

  • Maintained grounds, assisted with project scheduling, identified plant diseases and researched mitigation methods, maintained positive relationships with customers, assumed additional responsibilities and worked extended hours, loaded and unloaded materials, maintained an organized work area, assisted other team members, counted and recorded units of materials moved, sorted and arranged items, created unique sales strategies for high-profile clients.

BLUE CROSS AND BLUE SHIELD

Customer Service Representative
10.2010 - 10.2011

Job overview

  • Educated customers on product and service details, automated processes, calculated quotes and educated potential clients on insurance options, experienced in reading and interpreting various types of documents, displayed a consistent positive attitude, spent ample time with each customer, responded to customer calls immediately, identified issues and took appropriate action, conducted annual reviews of existing policies, evaluated leads, followed up with customers, addressed customer inquiries and complaints, evaluated data accuracy and quality.

Education

NATION HIGH SCHOOL
Charlotte, NC

High school from General
12.2009

University Overview

Skills

  • Performance evaluation
  • Promotions planning
  • Resource allocation
  • Store operations
  • Attention to detail
  • Time management
  • Analytical thinking
  • Problem solving
  • Decision making
  • Employee Management
  • Leading Staff Meetings
  • Bank and Safe Deposits
  • Employee Training
  • Delegating Work
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills

Certification

CPR/AED, 02/01/22, 02/01/24

Assessments

Assessments
  • Sales, Proficient
  • Data entry: Attention to detail, Proficient
  • Customer focus & orientation, Proficient
  • Spreadsheets with Microsoft Excel, Proficient
  • Management & leadership skills: Impact & influence, Proficient
  • Attention to detail, Proficient
  • Project timeline management, Proficient
  • Teamwork: Interpersonal skills, Proficient
  • Proofreading, Proficient
  • Written communication, Proficient
  • Customer service, Proficient
  • Supervisory skills: Motivating & assessing employees, Proficient
  • Basic computer skills, Proficient
  • Graphic design, Proficient
  • Call center customer service, Proficient

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer
Availability
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Store Leader
Maurices
10.2023 - Current
AR Variance Analyst
Heartland Dental
07.2023 - 09.2023
Cash Application Specialist
Express Employment Professionals
03.2022 - 09.2023
Photographer/Owner
Brandi Lee Photography
01.2021 - Current
Community Outreach Coordinator
Green Thumb Industries (GTI)
07.2019 - 04.2020
Tier 1 Technical Support
PATTERSON TECHNOLOGY CENTER
04.2017 - 11.2017
Sales Associate (Seasonal)
KIEFER LANDSCAPING
03.2012 - 08.2012
Customer Service Representative
BLUE CROSS AND BLUE SHIELD
10.2010 - 10.2011
NATION HIGH SCHOOL
High school from General

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Brandi TuckerStore Manager