Brando Barrientos Garcia
HOUSTON,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Store Lead Manager
Tinys Milk and Cookies
05.2023 - Current
- Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
- Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
- Cultivated a culture of excellence in customer service through ongoing training initiatives for frontline employees.
- Analyzed sales trends to identify opportunities for growth and implemented strategies to capitalize on them.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement or growth opportunities.
IT Assistant
Houston Community College
11.2022 - 05.2023
- Developed user-friendly IT solutions for improved staff productivity.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Responded to queries on phone, via email or through IT ticketing system.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
Technology Customer Service Specialist
Intel(Best Buy)
11.2021 - 10.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Credit Assistant
Score Force Solutions (Credit Company)
02.2020 - 10.2021
- Delivered diverse departmental administrative support to personnel.
- Generated preliminary notices per applicable state laws and standard operating procedures.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Uploaded completed applications to appropriate credit system.
- Created and implemented standard operating procedures for records handling.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used various statistical methods to analyze data and generate useful business reports.
Store Manager
Tout Suite(French Restaurant, Coffee, and Bakery)
01.2018 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Associate of Science - Computer Engineering Technology
Houston Community College
Houston, TX07.2025
Skills
- Organization and Time Management
- Bilingual(Spanish)
- Fast Learner
- Outstanding multitasking abilities
- Good Telephone Etiquette
- Microsoft Teams
- Data Entry
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Technical Support
- Network Maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Lead Manager
Tinys Milk and Cookies
05.2023 - Current
IT Assistant
Houston Community College
11.2022 - 05.2023
Technology Customer Service Specialist
Intel(Best Buy)
11.2021 - 10.2022
Credit Assistant
Score Force Solutions (Credit Company)
02.2020 - 10.2021
Store Manager
Tout Suite(French Restaurant, Coffee, and Bakery)
01.2018 - 01.2020
Associate of Science - Computer Engineering Technology
Houston Community College
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