Brando Torres
Norwalk
Summary
Bilingual professional pursuing an Associate of Science in Business Administration/Finance, with a strong background in hospitality, team leadership, and customer service. Proven ability to enhance operational efficiency and provide exceptional support to management in fast-paced environments. Committed to leveraging strong interpersonal skills and a detail-oriented approach to drive team success and elevate customer experiences. Eager to contribute a unique blend of expertise and enthusiasm to a forward-thinking organization.
Overview
4
4
years of professional experience
Work History
Manager
Meli Melo Restaurant
Greenwich
08.2021 - Current
- Directed daily operations for a high-volume, guest-focused dining establishment, ensuring refined service standards and operational efficiency
- Led, trained, and supervised 15+ front- and back-of-house professionals, fostering accountability and consistent performance
- Oversaw staff scheduling and labor coordination to align service quality with business needs
- Supported budget oversight, inventory management, and cost-control initiatives to optimize profitability
- Addressed guest concerns with discretion and professionalism, consistently protecting brand reputation
- Analyzed sales activity and operational trends to support data-driven service improvements
- Conducted pre-shift meetings to align teams on service expectations and performance goals
Fine-Dining Waiter
La Crémaillère
Bedford
03.2024 - 03.2025
- Provided attentive, high-touch service in an established fine-dining restaurant known for premium guest experiences
- Guided guests through menu selections, daily specials, and wine pairings to enhance dining satisfaction
- Maintained precision in order entry and coordination with kitchen staff to ensure accuracy and timeliness
- Managed multiple tables while upholding professionalism, discretion, and attention to detail
Food & Beverage Service Professional
Stanwich Country Club
Greenwich
05.2023 - 12.2023
- Delivered refined, member-focused service within a private club and upscale dining environment
- Supported banquets, private events, and high-profile functions requiring elevated service standards
- Collaborated with culinary and service teams to ensure seamless guest experiences during peak operations
Education
Administrative Assistant Certificate -
International Business School
OnlineHigh School Diploma -
ETARN Simón Bolívar School
VenezuelaAssociate of Science - Business Administration/Finance
Norwalk Community College
Norwalk, CTSkills
- Microsoft Office (Excel, Word, PowerPoint)
- Customer Service & Team Leadership
- Problem-Solving & Communication
- Time Management & Organization
- Bilingual: Fluent in English and Spanish
- Operations management
Hobbies and Interests
Business & Finance, Leadership, Hospitality, Customer Experience
Timeline
Fine-Dining Waiter
La Crémaillère
03.2024 - 03.2025
Food & Beverage Service Professional
Stanwich Country Club
05.2023 - 12.2023
Manager
Meli Melo Restaurant
08.2021 - Current
Administrative Assistant Certificate -
International Business School
High School Diploma -
ETARN Simón Bolívar School
Associate of Science - Business Administration/Finance
Norwalk Community College