Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandolyn Hicks

Adamsville,TN

Summary

Dynamic professional with extensive experience in customer service and project management at Dollar General. Proven ability to resolve conflicts and enhance team performance, ensuring high standards of service delivery. Skilled in report writing and inventory management, consistently achieving operational excellence and fostering positive client relationships.

Overview

17
17
years of professional experience

Work History

Retail Assistant Manager

Dollar General
Hartfield, VA
07.2016 - 01.2017
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Shelter Attendant

Middlesex County College
Saluda, VA
08.2015 - 07.2016
  • Followed precise feeding instructions and schedules for animals under care.
  • Helped in organizing and cleaning storage areas and restocking supplies.
  • Maintained clean and sanitized animal living spaces daily.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
  • Ensured all areas of the shelter were clean and organized at all times.
  • Cleaned kennel and offices areas by mopping, sweeping, and sterilizing equipment.
  • Assisted with administering medications to animals under supervision.

Patient Care Aide

Penny Hoar
Deltaville, Virginia
08.2014 - 08.2015
  • Offered reassurance and comfort to residents and patients while providing personal care services such as bathing, oral hygiene and toileting.
  • Prepared meals for patients following dietary guidelines set by healthcare providers.
  • Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
  • Administered medications and educated patients and families on correct at-home administration.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Office Manager

Rusteez Nuts Restorations
Deltaville, Virginia
10.2010 - 11.2014
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Developed and implemented office policies and procedures.
  • Assisted in developing budgets for departmental expenses.
  • Assigned work and monitored performance of project personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed completed work to verify consistency, quality, and conformance.

Housekeeping Supervisor

B & J Cleaning Service
Newport News, Virginia
04.2000 - 03.2007
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Explained goals and expectations required of trainees.

Rooms Division Manager

Candlewood Suites Hotel
Yorktown, Virginia
12.2004 - 02.2007
  • Delegated work to staff, setting priorities and goals.
  • Resolved conflicts between customers and staff in a professional manner.
  • Fielded guest issues and complaints and reported to employees or general manager.
  • Reviewed and monitored staff performance to ensure high standards of service delivery.
  • Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
  • Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Responded to and resolved guest issues or complaints.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Inspected guest rooms regularly to ensure they are up to standard before being occupied by guests.
  • Provided leadership, direction and guidance to all personnel in the Rooms Division department.

Education

Some College (No Degree) -

Jackson State Community College
Jackson, TN

Skills

  • Customer service
  • Project management
  • Inventory management
  • Team building
  • Conflict resolution
  • Time management
  • Animal care
  • Report writing
  • Data entry

References

References available upon request.

Timeline

Retail Assistant Manager

Dollar General
07.2016 - 01.2017

Shelter Attendant

Middlesex County College
08.2015 - 07.2016

Patient Care Aide

Penny Hoar
08.2014 - 08.2015

Office Manager

Rusteez Nuts Restorations
10.2010 - 11.2014

Rooms Division Manager

Candlewood Suites Hotel
12.2004 - 02.2007

Housekeeping Supervisor

B & J Cleaning Service
04.2000 - 03.2007

Some College (No Degree) -

Jackson State Community College

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