Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Brandolyn Jones

Yorktown,VA

Summary

Independent, with a natural talent for leadership and taking initiative with projects and goal setting. Seeking positions with ability to grow and an opportunity to seek and embrace leadership opportunities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
08.2025 - Current
  • Assist customer with product inquiries (location and pricing information)
  • Checkout and bag customer orders
  • Maintain clean and safe work location
  • Monitor merchandise stands and products to ensure area is properly stocked and presentable

Customer Service Agent

Wawa
08.2025 - Current
  • Prepare mobile and in store deli orders
  • Stock and maintain deli area in compliance with food and safety regulations

Business Owner

Primitive Potions
03.2020 - Current
  • Initiate development of plant-based hair and skin care products with a chemical free, holistic approach
  • Offering affordable, holistic options for minor skin ailments, aches and pains using custom essential oil infused blends
  • Oversee all aspects of operations, including finance, sales, marketing, and human resources. Focusing on providing career opportunities to those in need and overcoming personal adversities.
  • Formulate business plans to achieve short-term and long-term goals
  • Demonstrate flexibility by adapting to diverse environments

Insurance Agent

Geico
03.2025 - 08.2025
  • Analyze client needs and recommended coverage options to ensure comprehensive protection
  • Building strong relationships with clients by delivering exceptional customer service and promptly addressing inquiries or concerns
  • Conduct thorough risk assessments for potential policyholders to accurately determine coverage requirements
  • Manage policy renewals by contacting clients ahead of expiration dates and offering updated coverage options

Front Desk Attendant

Wyndham
03.2025 - 08.2025
  • Greet and check in guests, ensuring a positive first impression and providing exceptional customer service
  • Manage a high volume of incoming calls, directing inquiries to departments and resolving guest issues promptly
  • Maintain an organized front desk area, including managing reservations, handling mail/packages, and coordinating guest requests
  • Process guest check-outs by reviewing charges, processing payments accurately, and addressing any billing discrepancies
  • Communicate information regarding hotel amenities, local attractions, and dining options to enhance guests' experience
  • Display curiosity; seek out opportunities to learn company culture and career development opportunities

Front Desk Attendant/leasing agent/Housekeeper

River’s rest Marina and Resort
02.2024 - 08.2024
  • Maintained Inn operations during off-season to include (but not limited to): Maintaining cleanliness of 21-room Inn, stripped rooms after checkouts, cleaned thoroughly, restocked needed toiletries, stocked towels and washcloths, made beds with clean linens
  • Performed duties of bathhouse attendant: responsible for cleanliness of bathhouse, made sure each stall was cleaned and stocked with tissue, stall showers steamed on a weekly basis, soap dispenser filled, stall doors unlocked, shower area cleaned
  • Performed duties as Front desk attendant: booked reservations for guest based on availability and need, followed up with booked reservations to upsell and extend existing reservations, doubled revenue within first month filling the position
  • Filled in as leasing agent: increased campsite occupancy/revenue by approximately 15% within first month, assist campsite guests with questions regarding campground-availability, terms, pricing, etc., implement application process, prepared leases
  • Handle payments, build relationships and maintained rapport between office personnel and campsite guests, demonstrate excellent communication skills and work with other personnel as a team member

Rideshare Contractor

Uber/Lyft
03.2016 - 11.2023
  • Provide corporate, medical and private transportation throughout the Greater Richmond region

Accounting Clerk

FirstStreet-South Chesterfield
04.2018 - 03.2019
  • Responsible for processing credit card batch authorizations and notifying management upon completion
  • Entered daily updates on our “returned check” spreadsheet with previous day’s returned payment activity from customer orders
  • Received, sorted and entered, into our “check order” spreadsheet, all incoming credit card, money order and check mail orders
  • Entered all mail orders into our CRM system, reviewing all orders for accuracy
  • Followed up with customers in regard to mail order discrepancies, offering alternatives when applicable: backordered items, insufficient funds notifications, invalid address info etc....
  • Maintained up to date vendor information: vendor point of contact, payment terms, vendor ID’s and remittance info
  • Checked all vendor invoices for accuracy: ensured invoices and insertion orders matched, checked for correct payment term info and confirmed payment amounts, filed invoices
  • Prepared check and Ach batches, on all due invoices, to ensure prompt payment to vendors
  • Worked chargeback accounts by confirming customer charges and communicating with banks to ensure proper credit applied from disputed items
  • Prepared weekly bank deposits and entered all banking/deposit information into our “SunTrust deposit” spreadsheet
  • Created store credits, converted store credits to refund checks and mailed checks to customers
  • Processed credit card refunds/credits
  • Reviewed profit-sharing reports/data, processed and issued commission checks to vendors (when applicable)
  • Contacted banks, upon customer request, to confirm charges and request release of authorization holds
  • Ran reports for settlement batches, contacted Payment Tech (merchant payment processor) to confirm data and updated proper management personnel with reporting info

Call Center Manager

American National University
04.2017 - 04.2018
  • Assist Admissions team with enrollments (tracking appointments, follow-ups, cancellations)
  • Conduct reports calculating team percent to goal as well as individual tracking
  • Schedule Representatives based on peak times and need
  • Effectively apply active listening to enroll prospective students into health science, business and information technology (IT) programs, based on the prospects interest, strengths and employment background
  • Monitor student's attendance records and grades, provide follow-up calls and emails to students when needed
  • Provided encouragement for team members and conduct individual weekly reviews

Sales Representative/Overnight Specialist

1800packrat
05.2014 - 09.2016
  • Efficiently assist customers in a high-volume inbound call center with order placement, tracking, amendments, and cancellations
  • Promoted to Overnight Specialist to implement 24-hour availability for customers during “peak season”
  • Effectively reviewed and applied appropriate proactive tasks to customer accounts, including: rescheduling, dispatching and billing adjustments
  • Successfully reestablished live-chat assistance and offered guidance to customers while simultaneously handling incoming calls, emails and customer inquiries
  • Performed duties as shift supervisor and team lead; monitored call center conversion, handled escalation calls, ran hourly reports and aided with pricing and booking inquiries

Customer Service/Sales Representative

Art.com
11.2012 - 03.2014
  • Efficiently assisted customers in a high-volume inbound call center with order placement, tracking, amendments, and cancellations
  • Effectively reviewed and applied appropriate proactive tasks to customer accounts, including: reships, refunds, billing invoice requests, and inventory updates
  • Successfully executed live-chat assistance and offered guidance to customers while simultaneously handling incoming calls and customer inquiries, issues, and problems
  • Continually exceeded sales goals monthly
  • Assisted with new hire training; monitored sales and service calls and provided positive feedback and suggestions for skill improvement

Customer Service Representative

Circle K
05.2006 - 12.2012
  • Effectively performed duties as cashier; assisted with customer orders and accountable for accurate counting of store currency and balancing of cash registers
  • Actively applied safety procedures and precautions to minimize potential hazards to all employees, customers, and vendors
  • Referred by district manager to participate in management development pilot training program

Correctional Officer/Correctional Mentor/Correctional Sergeant

North Carolina Department of Corrections
03.2002 - 12.2011
  • Monitored inmate movement and activity within the confines of a maximum-security prison setting
  • Effectively trained officers on all required posts; shadowed employees and offered assistance or guidance as needed
  • Successfully completed mentoring sessions pertaining to officer competency; consistently remained in compliance with regulations set by the North Carolina Department of Corrections
  • Supervised 8-12 correctional officers within an assigned prison housing unit
  • Responsible for implementing an employee work assignment and break cart; utilized employee strengths and weaknesses for optimal efficiency and execution of policies, procedures, and security
  • Scheduled monthly appraisal meetings with 10 assigned officers to discuss pertinent issues such as employee development, advancement opportunities, and disciplinary infractions
  • Efficiently processed inmates’ disciplinary reports and infractions
  • Responsible for overall operation of assigned housing unit, including accurate accountability of all officers assigned to the unit and approximately 125 inmates
  • Worked the institution’s Master Control Unit as Security Sergeant
  • As Head of Security and Operations Supervisor, daily duties included: maintaining accurate account of all security checkpoints, monitoring and verifying all vehicles entering and exiting the unit, operating the prison’s switchboard unit, screening all incoming calls/rerouting to appropriate recipients, assigning officers to various units to assist with emergency situations
  • Supervised daily activities of inmates to maintain security and order within facility.
  • Conducted regular inspections of premises to identify safety hazards and ensure compliance with regulations.
  • Documented incidents and rule violations, maintaining accurate records for reporting and analysis.
  • Collaborated with law enforcement and emergency response teams during critical situations to enhance safety protocols.
  • Trained new staff on operational procedures, policies, and best practices for inmate management.
  • Implemented conflict resolution techniques to de-escalate potentially volatile situations among inmates.
  • Developed and enforced rehabilitation programs aimed at reducing recidivism rates among offenders.

Account Manager

Total Systems Debt Management
05.2004 - 12.2005
  • Managed delinquent Capital One credit card accounts and offered feasible payment arrangements to rectify outstanding and/or charged-off account balances
  • Selected to participate in pilot program as an Account Assistant for Navy Federal Credit Union

Education

Bachelor of Science - User experience and optimizing Human interaction and response with technology using psychology, ergonomics and engineering techniques

Arizona State University
Tempe, Arizona
07.2027

Associate of Applied Science - Microcomputing

Miller-Motte Technical College
NC
07-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed Personal Lines Insurance Agent

Interests

  • Personal Development and Self-Improvement
  • Volunteer Work
  • Adventure Travel
  • Wine Tasting
  • I enjoy cooking for friends and family gatherings
  • Animal Care
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Customer Service Representative

Walmart
08.2025 - Current

Customer Service Agent

Wawa
08.2025 - Current

Insurance Agent

Geico
03.2025 - 08.2025

Front Desk Attendant

Wyndham
03.2025 - 08.2025

Front Desk Attendant/leasing agent/Housekeeper

River’s rest Marina and Resort
02.2024 - 08.2024

Business Owner

Primitive Potions
03.2020 - Current

Accounting Clerk

FirstStreet-South Chesterfield
04.2018 - 03.2019

Call Center Manager

American National University
04.2017 - 04.2018

Rideshare Contractor

Uber/Lyft
03.2016 - 11.2023

Sales Representative/Overnight Specialist

1800packrat
05.2014 - 09.2016

Customer Service/Sales Representative

Art.com
11.2012 - 03.2014

Customer Service Representative

Circle K
05.2006 - 12.2012

Account Manager

Total Systems Debt Management
05.2004 - 12.2005

Correctional Officer/Correctional Mentor/Correctional Sergeant

North Carolina Department of Corrections
03.2002 - 12.2011

Bachelor of Science - User experience and optimizing Human interaction and response with technology using psychology, ergonomics and engineering techniques

Arizona State University

Associate of Applied Science - Microcomputing

Miller-Motte Technical College

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