Brandon A Phelps
Albuquerque,NM
Summary
Technologically-savvy worker with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
12
12
years of professional experience
Work History
Customer Advocate
Blue Cross Blue Shield
Albuquerque, New Mexico
03.2019 - Current
- Assisting members and physicians with any needs they have either on telephonic, written basis, and in person
- Preforming research into prior authorizations, prescription Issues, membership, etc. Via telephone or through written inquiries
- Researching, processing, and adjusting medical claims
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
Assistant Manager
Jiffy Lube
Albuquerque, New Mexico
03.2012 - 03.2019
- Fulfill Store Manager responsibilities when Store Manager is absent
- Implemented effective strategies to enhance the quality of employee selection and exit processes
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Read/understand Profit and Loss Statements and General Ledgers
Education
High School Diploma -
La Cueva High School
Albuquerque, NM05.2014
Associate in Computer Science -
Central New Mexico Community College
Albuquerque, NMCertificate In Emission Testing -
State Emission Inspector
Albuquerque, NMSkills
- Verbal and Written Communication
- 10 Years Customer Service Experience
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Self-motivated diligent worker
- De-escalation Techniques
- 85 wpm Typing Speed
- Order Management
- Vendor Management
- Client Relationship Management
Timeline
Customer Advocate
Blue Cross Blue Shield
03.2019 - Current
Assistant Manager
Jiffy Lube
03.2012 - 03.2019
High School Diploma -
La Cueva High School
Associate in Computer Science -
Central New Mexico Community College
Certificate In Emission Testing -
State Emission Inspector
Similar Profiles
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Danille HolbrookDanille Holbrook
Manager / Talent Acquisition Manager / Market Expansion Leader at JP MORGAN CHASEManager / Talent Acquisition Manager / Market Expansion Leader at JP MORGAN CHASE