BRANDON ABIDIN
Ferndale
Summary
Experienced, adaptable individual with strong interpersonal skills and a talent for problem-solving. Thrives in fast-paced environments and excels at collaborating with others to achieve common goals. Known for exceptional work ethic, attention to detail, and ability to adapt to changing priorities. Excited to bring unique blend of skills to a dynamic team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Dart Machinery
09.2012 - Current
- Company Overview: Aftermarket Engine block and Cylinder head manufacturer.
- Developed strong customer relationships through proactive communication and personalized service.
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction and loyalty.
- Trained new team members on product knowledge and customer service best practices.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
- Implemented upselling techniques that increased average transaction value during interactions.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Garage Door Service Technician
West Metro Door
04.2009 - 09.2012
- Remove and install garage doors, openers, springs and entry doors. Dock repair, maintenance and install of hydraulics and plc systems
- Diagnosed and repaired mechanical issues in various equipment types, ensuring optimal performance.
- Conducted routine maintenance checks, identifying potential failures before they occurred.
Advanced composites
Roush Racing
01.2007 - 04.2009
- Laying up carbon fiber molds and patterns
Service Department Manager
Pilgrim Motorsports
01.2002 - 01.2007
- Greet customers, write up repair estimates, distribute work through the shop, advise technicians of customer concerns, warranty claims, warranty authorizations and inspect vehicles after repair.
- Oversaw daily operations of service department, ensuring high customer satisfaction levels.
- Developed and implemented training programs for team members to enhance service delivery.
- Streamlined processes to improve efficiency and reduce response times for customer inquiries.
- Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication.
Parts Department Associate
Pilgrim Motorsports
11.1999 - 01.2002
- stocking orders, checking turns, receiving orders in and checking for discrepancies. Customer relations
- Managed inventory levels to ensure accurate stock availability and timely order fulfillment.
- Streamlined parts retrieval process, improving operational workflow and reducing processing time.
- Oversaw daily operations of the parts department, ensuring adherence to company standards and policies.
- Improved department organization by implementing a new system for labeling and storing parts.
Landscape Construction Laborer
Customers Lawncare
06.1996 - 10.1999
- General landscaping / hardscaping duties. Operating mulch truck
- Operated heavy machinery for site preparation and landscape installations.
- Assisted in planting, mulching, and maintaining various plant species.
Education
High School Diploma -
Livonia Stevenson
Livonia, MI06.1998
Skills
- Customer Service
- Account Management
- Customer Relations
- Customer Relationship Management
- Problem Resolution
- Sales
- Technical Support
- General labor (10 years)
- Auto Service Management
- Hydraulics
- Landscape Maintenance
- Door Hanging
- Handyman
- Carpentry
- Hardscape
- Loader Operation
- Mechanic Experience
- Mechanical Knowledge
- Mowing
- Programmable Logic Controllers
- Heavy Equipment Operation
- Welding
- Lawn Care
- Equipment Repair
- Management
- Quality Assurance
- Brake Repair
- Plumbing
- Backhoe Operation
Certification
Drivers License - Chauffeurs License
ASSESSMENTS
- Customer Focus & Orientation — Highly Proficient
- June 2020
- Responding to customer situations with sensitivity.
- Full results: Highly Proficient
- Customer Service — Highly Proficient
- Identifying and resolving common customer issues.
- Verbal Communication — Highly Proficient
- Speaking clearly, correctly, and concisely.
- Management & Leadership Skills: Impact & Influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Sales Representative
Dart Machinery
09.2012 - Current
Garage Door Service Technician
West Metro Door
04.2009 - 09.2012
Advanced composites
Roush Racing
01.2007 - 04.2009
Service Department Manager
Pilgrim Motorsports
01.2002 - 01.2007
Parts Department Associate
Pilgrim Motorsports
11.1999 - 01.2002
Landscape Construction Laborer
Customers Lawncare
06.1996 - 10.1999
High School Diploma -
Livonia Stevenson
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