Brandon Acosta
El Paso,TX
Summary
Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas Security Services USA
El Paso
02.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Direct Support Professional Caregiver
Rescare Homecare
10.2022 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Retention Specialist
Alorica
07.2021 - 10.2022
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
Furniture Mover
Two Men And A Truck International
01.2019 - 05.2021
- Loaded and unloaded trucks with customer possessions or merchandise.
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Sales Associate
Shoe Palace
El Paso, TX
07.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Burges High School
06.2018
Skills
- Disability Awareness
- Safety Protocols
- Crisis Intervention
- Time Management
- Confidentiality Maintenance
- Transportation Assistance
- Effective Communication
- Behavior Management
- Medication Administration
- Multitasking and Organization
- CPR/AED
- Documentation and Recordkeeping
Certification
Guard Card Level 1
Timeline
Security Guard
Securitas Security Services USA
02.2024 - Current
Direct Support Professional Caregiver
Rescare Homecare
10.2022 - 11.2023
Retention Specialist
Alorica
07.2021 - 10.2022
Furniture Mover
Two Men And A Truck International
01.2019 - 05.2021
Sales Associate
Shoe Palace
07.2017 - 01.2019
High School Diploma -
Burges High School