Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon Adams

Williamston,NC

Summary

Strong leader and problem-solver dedicated to training associates to better guarantee safety within the store. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Floor Supervisor

Lowe's Home Improvement
05.2022 - Current
  • Providing resources and tools to support those directly helping customers provide the best service
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
  • Works with installers to ensure customers had a seamless installation experience
  • Reviews Daily Business folders and loading tickets to guarantee business accuracy
  • Reviews due file and unfulfilled reports to ensure customers were being contacted about their product and ensuring that post loads were performed correctly if customers had product already
  • Resolves escalated customer complaints professionally while maintaining company reputation
  • Supervises daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards

Head Cashier

Lowe's Home Improvement
10.2021 - 05.2022
  • Overseeing purchases and returns in a store
  • Checking that the till is balanced before and after every shift
  • Monitoring the checkout area and supervising other cashiers
  • Recruiting, training, and scheduling staff
  • Maintaining cash register operations, sales floor functions, and company assets
  • Providing excellent customer service and resolving customer inquiries and problems
  • Managing cash and card transactions, reconciliations, and other accounting duties.

Department Supervisor

Lowe's
09.2018 - 10.2020
  • Providing resources and tools to support those directly helping customers provide the best service
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
  • Mentored team members to enhance professional development and accountability in workplace.

Millwork Sales Specialist

Lowe's
05.2016 - 09.2018
  • Customize doors and windows to suit customer needs
  • Follow up with vendors and customer about special orders
  • Down stock and zone my department
  • Work with customers to help set up and finalize installs
  • Explain different parts on doors and windows to help customers better understand the product
  • Build customer loyalty by offering credit cards through the company that offer discounts or financing options
  • Be able to flex over into surrounding departments.

Education

High School Diploma -

Southside High School
Chocowinity, NC
06.2012

Skills

  • Customer Service
  • Inventory
  • Microsoft Suite
  • Training
  • Time Management
  • Cash Handling
  • Communications
  • Keyholder
  • Team Management

Accomplishments

  • Shining Star Program 2024

Certification

Driver's License

Timeline

Sales Floor Supervisor

Lowe's Home Improvement
05.2022 - Current

Head Cashier

Lowe's Home Improvement
10.2021 - 05.2022

Department Supervisor

Lowe's
09.2018 - 10.2020

Millwork Sales Specialist

Lowe's
05.2016 - 09.2018

High School Diploma -

Southside High School

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Brandon Adams