Brandon Alexander
Dearborn,MI
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Outstanding multitasker seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Security
DTA Security
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Owner
Alexander Landscaping
04.2022 - 06.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Host
Applebee's Neighborhood Grill & Bar
09.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
OSHA Certification For Automotive Mechanics - Automotive Mechanics
Eastbay Career Collaborative
Warren, RIGED -
Middletown High School
Middletown, RI06.2017
Skills
- Shift Work
- Facility and Grounds Patrol
- Credentialing Process
- Client Requirements
- Superior Customer Service
- Emergency Evacuation
- Medical Emergency Response
- Social Perceptiveness
Timeline
Security
DTA Security
04.2023 - Current
Owner
Alexander Landscaping
04.2022 - 06.2023
Host
Applebee's Neighborhood Grill & Bar
09.2019 - 03.2020
OSHA Certification For Automotive Mechanics - Automotive Mechanics
Eastbay Career Collaborative
GED -
Middletown High School
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