BRANDON ALEXANDER
Las Vegas
Summary
Results-driven professional with a strong background in administrative support, management, customer service, hospitality, and graphic design/marketing. I possess a unique blend of skills that enable me to excel in diverse roles and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Catalog Specialist
TEKsystems
07.2024 - Current
- Improved internal communication between departments regarding updates or changes made within the catalog system.
- Implemented quality control measures that significantly improved the overall accuracy of the product catalog.
- Performed regular audits of vendor-provided data to ensure compliance with established standards and protocols.
- Collaborated with cross-functional teams to ensure consistent and accurate product information across all channels.
- Oversaw maintenance of digital assets library, ensuring all files were organized, accessible, and accurately linked within the catalog system.
Executive Assistant
MGM Resorts
03.2024 - 05.2024
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
Data Entry Administrator
TEKsystems
09.2023 - 01.2024
- Monitored all changes made to the master database files.
- Created detailed reports on data entry activities.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Inputted data into various software programs accurately and efficiently.
- Processed incoming requests for data entry services promptly and accurately.
CX Advisor
Warby Parker
01.2023 - 09.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Maximized revenue by proactively building and managing key customer relationships.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
Team Lead
Target
06.2021 - 07.2023
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Ensured compliance with company policies and procedures throughout the team.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Security Administrative Official
South Carolina Port Authority
12.2019 - 06.2021
- Ensured compliance with applicable laws, regulations, and company policies.
- Responded to emergency situations by providing on-site support during investigations.
- Conducted daily surveillance checks to maintain a safe and secure environment.
- Performed administrative duties such as data entry, filing documents, answering phones.
- Managed inventory levels for security equipment including cameras, locks, keys.
- Monitored access control systems to ensure proper authorization for all personnel entering or leaving premises.
Shift Supervisor
Starbucks
06.2019 - 01.2020
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed operations and adjusted scheduling to maximize productivity.
Operations Manager
O2 Fitness
01.2018 - 07.2019
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Associate of Science - AS - Cybersecurity
Trident Technical College
05-2022
Associate of Arts and Sciences ASS - Advertising & Graphic Design
Guilford Technical Community College
07-2013
Skills
- Process Improvement Strategies
- Time Management Abilities
- Task Prioritization
- Teamwork and Collaboration
- Adaptability and Flexibility
- Database Management
- Multitasking Capabilities
- Database Maintenance
Timeline
Catalog Specialist
TEKsystems
07.2024 - Current
Executive Assistant
MGM Resorts
03.2024 - 05.2024
Data Entry Administrator
TEKsystems
09.2023 - 01.2024
CX Advisor
Warby Parker
01.2023 - 09.2023
Team Lead
Target
06.2021 - 07.2023
Security Administrative Official
South Carolina Port Authority
12.2019 - 06.2021
Shift Supervisor
Starbucks
06.2019 - 01.2020
Operations Manager
O2 Fitness
01.2018 - 07.2019
Associate of Science - AS - Cybersecurity
Trident Technical College
Associate of Arts and Sciences ASS - Advertising & Graphic Design
Guilford Technical Community College
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