Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brandon Allen

Woodridge,IL

Summary

Dedicated professional known for community service, intelligence, and meticulous decision-making. Adept at leading teams by leveraging strengths and fostering mutual growth, while maintaining a people-oriented and goal-driven approach.

Overview

7
7
years of professional experience

Work History

Business Operations Manager

GOLD COAST
Chicago, IL
03.2021 - 10.2023
  • Inventory Management: Ensuring adequate stock levels, managing inventory turnover, and minimizing wastage
  • Supervising Staff: Overseeing the hiring, training, and scheduling of employees, and ensuring adherence to quality standards and customer service
  • Budgeting and Cost Control: Monitoring expenses, creating and managing budgets, and identifying areas for cost-saving measures
  • Vendor Relations: Negotiating with suppliers, managing contracts, and ensuring timely and cost-effective delivery of products
  • Customer Service: Handling customer inquiries, addressing complaints, and maintaining a positive customer experience
  • Compliance and Safety: Ensuring compliance with health and safety regulations, as well as food handling and storage guidelines
  • Menu Planning: Developing and updating menu offerings in line with customer preferences and market trends
  • Sales and Marketing: Implementing strategies to promote products, increase sales, and expand customer base through promotions and marketing initiatives
  • Financial Reporting: Generating financial reports, analyzing data, and presenting insights to aid in decision-making
  • Operational Efficiency: Streamlining processes, improving workflow, and optimizing the overall operational efficiency of the market and deli.

Lead Trucking Dispatcher

A Call Away Transportation
Chicago, IL
05.2019 - 10.2023
  • Managed and optimized truck routes to ensure timely and cost-effective deliveries for a fleet of 30 drivers
  • Oversaw payroll management for the dispatch team, ensuring accurate and timely compensation
  • Coordinated logistics to facilitate efficient transportation of goods and materials
  • Provided leadership and guidance to a team of dispatchers, ensuring smooth operations and adherence to schedules
  • Demonstrated strong time management skills to prioritize tasks and meet deadlines in a fast-paced environment
  • Maintained clear and effective communication with drivers, clients, and other relevant stakeholders
  • Resolved logistical issues and challenges promptly, ensuring minimal disruptions to delivery schedules
  • Prioritized attention to detail in all aspects of dispatch operations to guarantee accuracy and minimize errors
  • Focused on providing exceptional customer service, addressing inquiries, and resolving any concerns or issues
  • Managed and maintained the fleet, overseeing maintenance schedules and ensuring compliance with safety standards.

Team Manager/Supervisor

McDonald's
Woodridge, IL
05.2016 - 01.2019
  • Provided effective leadership to a team of 75 employees, ensuring impeccable customer service and seamless daily operations
  • Successfully implemented sales strategies resulting in a notable 47% increase in sales performance a two week span
  • Regularly conducted comprehensive staff training and development sessions, enhancing overall team performance and adherence to stringent quality and safety standards
  • Expertly managed inventory levels, minimizing waste and optimizing supply chain efficiency
  • Cultivated a positive work environment through active communication and timely conflict resolution
  • Ensured unwavering compliance with health and safety regulations and maintained stringent food safety standards
  • Streamlined operational procedures, refining workflow and elevating the overall restaurant efficiency
  • Received accolades for outstanding achievements in customer satisfaction and team performance.

Education

High School Diploma -

CSD99 South High School
Downers Grove, IL
05.2018

Skills

  • Customer service
  • Restaurant experience
  • Computer literacy
  • Communication skills
  • Time management
  • Food service
  • Guest services
  • Bilingual
  • Leadership
  • Microsoft word
  • Documentation review
  • Microsoft excel
  • Internet Marketing
  • Adaptability & Flexibility
  • Problem solving
  • Teamwork & Collaboration
  • Technical proficiency

Languages

Spanish, Italian, Japanese

References

References available upon request.

Timeline

Business Operations Manager

GOLD COAST
03.2021 - 10.2023

Lead Trucking Dispatcher

A Call Away Transportation
05.2019 - 10.2023

Team Manager/Supervisor

McDonald's
05.2016 - 01.2019

High School Diploma -

CSD99 South High School

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Brandon Allen