Brandon Allen
Lithonia,USA
Summary
Detail-oriented IT professional with 10+ years in system administration, technical support, and network infrastructure. Proven expertise in managing enterprise systems, optimizing IT operations, and delivering high-availability solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Management Analyst
Walmart
Atlanta, GA
06.2021 - Current
- Troubleshoot systems hardware, software, and peripherals, ensuring operational continuity across multiple departments.
- Manage Active Directory groups by updating users, enhancing access control and security compliance.
- Oversee equipment and software provisioning, including installation, configuration, and loaner systems coordination.
- Maintain data integrity through secure backup protocols and drive process improvements to optimize technical support workflows.
- Successfully closed 100% of assigned IT service tickets within SLA timelines.
Lead Service Technician / Lead Retail Sales Consultant
Sprint
Warner Robins, GA
07.2016 - 12.2020
- Diagnosed and repaired smartphones and mobile devices, reducing device turnaround time by 30%.
- Managed spare parts inventory, ensuring zero delays in planned repairs.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
Education
IT Professional & Computer Programming - undefined
Central Georgia Technical College
12.2020
Dual Tech Diploma - undefined
Houston County High School
05.2009
Skills
- System Administration (Windows, Linux, MacOS)
- Active Directory & Group Policy Management
- Network Configuration & Troubleshooting (LAN/WAN, Cisco AnyConnect)
- Server Installation & Maintenance
- Hardware & Software Upgrades
- IT Asset & Inventory Management
- User Support & Training
- Incident & Problem Management (Ticketing Systems)
- Java Programming & Scripting
- Microsoft Office Suite & Collaboration Tools
Certification
- CompTIA A+ Certified Technician
- PC Repair & Network Technician
- Network Technician Certification
- Computer Hardware Specialist
- Georgia Work Ready Platinum Certified
ADDITIONAL EXPERIENCE
Pre-2016 roles included Store Manager at Cricket Wireless, CSR Supervisor at Central Georgia Technical College, Assistant Manager at QuikTrip, Geek Squad Technician at BestBuy, IT Shift Leader at SolutionsAe, and other customer service positions. Responsibilities included hardware/software troubleshooting, team leadership, system configuration, and end-user support.
Timeline
Project Management Analyst
Walmart
06.2021 - Current
Lead Service Technician / Lead Retail Sales Consultant
Sprint
07.2016 - 12.2020
IT Professional & Computer Programming - undefined
Central Georgia Technical College
Dual Tech Diploma - undefined
Houston County High School