Motivated professional with extensive retail banking and financial services experience seeking opportunities to broaden expertise and contribute to a fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Relationship Manager/Officer
Wintrust Financial Corp
Byron Center , MI
02.2024 - 01.2025
Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
Analyzed customer data to identify areas of risk and potential opportunities for growth.
Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Branch Manager
Flagstar Bank, FSB
Grand Rapids, MI
01.2021 - 02.2024
Developed and implemented strategies to increase customer satisfaction and retention rates.
Provided guidance on banking products such as savings accounts, loans, investments.
Managed day to day employee activities, schedules, and goals.
Registered Representative
Flagstar Bank, FSB
Grand Rapids, MI
01.2016 - 02.2024
Advised clients on various insurance and securities products, providing detailed information on benefits and tailoring recommendations to individual financial goals.
Conducted and facilitated client meetings to finalize paperwork for various financial transactions, ensuring accurate and efficient processing.
Effectively guided clients through paperwork completion, and follow up employing a client-focused approach to instill confidence and ease throughout the process.
Personal Banker
New Mexico Bank & Trust
Albuquerque, NM
02.2012 - 08.2016
Provided customer service to clients, including answering questions and resolving issues.
Cross-sold banking products such as credit cards, loans and investments.
Performed daily balancing of cash drawer and reconciled discrepancies when necessary.