Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Alzado

Naples,Florida

Summary

I've passed on college because I was uncertain as to what I wanted as a career , but in the meantime I needed to work.

The food and hospitality industry offered me a good living and the opportunity to meet people ,grow and decided that this was my pathway

Overview

5
5
years of professional experience

Work History

Server Shift Leader

Mira Mare, Fish Fine Dining Venetian Village
Naples, FL
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.

Owner/ Operator of Memorabilia Cards

Brando Enterprises
Naples, FL
01.2021 - Current
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Aligned branding initiatives and sales strategies with client goals.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Founded and managed [Type] business, growing revenue to $[Amount] in first year.

Food-and-beverage-server

Noble Resorts La Playa
Naples, FL
09.2019 - Current
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
  • Handled separate checks and other special requests to facilitate enjoyable dining experience.
  • Greeted guests warmly to foster welcoming environment.
  • Offered specialty drinks, desserts and other premium items to maximize revenue.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Followed workplace safety procedures to reduce accidents and hazards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Gulf Coast High School
Naples, FL

Skills

  • Upselling techniques
  • Accurate money handling
  • Bill computation
  • Dining room logistics
  • Welcoming
  • Charisma
  • Make sure the table is properly set

Timeline

Owner/ Operator of Memorabilia Cards

Brando Enterprises
01.2021 - Current

Food-and-beverage-server

Noble Resorts La Playa
09.2019 - Current

Server Shift Leader

Mira Mare, Fish Fine Dining Venetian Village

High School Diploma -

Gulf Coast High School

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