Brandon Atwell
Elkins,AR
Summary
Highly motivated, energetic, problem solver, numerate, and a quick learner and loves being around people willing to learn and try new things, very self-efficient with an eagerness to work and get things done.
Resilient professional with background in specialized military operations. Known for high productivity levels and efficient task completion under pressure. Skilled in strategic planning, risk assessment, and leadership. Excel in communication, teamwork, and adaptability, bringing forth the ability to thrive in dynamic environments.
Overview
5
5
years of professional experience
Work History
Security Forces Member
USAF
Hampton , VA
05.2021 - 01.2024
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Enforced base regulations, including traffic rules, to maintain order and discipline.
- Coordinated with local law enforcement agencies for mutual assistance during major events or investigations.
- Facilitated communication between management staff members regarding safety protocols.
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
- Implemented security protocols during high-profile events and visits to ensure the safety of VIPs.
- Assisted in investigations of security breaches and participated in corrective measures.
- Managed inventory levels for security-related items such as uniforms, radios, weapons.
- Organized, processed and disseminated information via two-way radio.
- Supervised junior security forces members, providing guidance and feedback to enhance team performance.
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Operated security equipment such as metal detectors and X-ray machines to screen individuals and prevent unauthorized entry.
- Monitored surveillance systems to detect suspicious activities and ensure comprehensive coverage of the area.
- Researched government systems to analyze patterns, trends, vulnerabilities and deviations.
- Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
- Designed buildings and structures to support operations and training activities.
- Monitored CCTV feeds for potential hazards or criminal behavior.
- Provided first response to emergency situations, administering first aid and coordinating with emergency services.
- Developed plans for responding to various types of security incidents.
Assistant Center Manager
CSL Plasma
Newark, NJ
03.2019 - 08.2022
- Established partnerships with community organizations to promote center programs and services.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw daily operations, ensuring smooth and efficient center functioning.
- Analyzed center performance metrics to identify trends and areas for improvement.
- Created detailed reports on team performance trends for senior management review.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Implemented marketing strategies to increase center visibility and attract new clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and monitored key performance indicators to track center achievements and goals.
- Identified opportunities for process improvements within the call center department.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed daily operations of the call center including scheduling, staffing, and performance management of employees.
- Conducted regular facility inspections to ensure safety and maintenance standards were met.
- Developed strategies for handling difficult calls in order to maintain high levels of customer satisfaction.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Beard Model
Spaubliss
Miami, Florida
01.2020 - 03.2022
- Pose for professional photos and videos showcasing a variety of beard-related products, including grooming tools, oils, and styling products.
- Maintain a well-groomed beard and follow specific styling requirements for shoots.
- Collaborate with photographers, makeup artists, and stylists to achieve the desired look for each project.
- Attend fittings, castings, and other relevant appointments as needed.
- Represent Spaubliss at promotional events, trade shows, and social media campaigns.
- Maintained a positive attitude while working long hours under challenging conditions at times.
- Maintain professionalism and adhere to Spaubliss aesthetic and vision.
Assistant Manager
Splash and Grill bar & restaurant
Newark, New Jersey
03.2020 - 05.2021
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Associate
Wawa
Newark, New Jersey
02.2019 - 11.2019
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided top quality control and eliminated downtime to maximize revenue.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
High School -
West Side High School
Newark, New Jersey05-2019
Associate of Science - Biomedical Sciences
University of Miami
Miami, FLSkills
- Firearms handling
- Security clearance
- Evidence collection
- Combat training
- Force protection
- Physical security assessments
- Traffic management
- Interagency coordination
- Less-lethal weapons
- Hostage negotiation
- Grounds patrol
- Self-defense training
- Arrest procedures
- Computer forensics
- Asset protection
- Vehicle inspections
- Crime scene processing
- Hazardous materials handling
- Language skills
- Military operations
- Police training
- Contraband detection
- Public safety
- Physical fitness
- Investigative procedures
Willingtorelocate
Orlando, FL
Awards
- Top cadet of the year, 05/01/16
- Courageous Cadet of the year, 05/01/16
- Perfect Attendance award, 05/01/16
- Perfect Attendance award, 05/01/17
- Leadership development award, 05/01/16
Assessments
- Customer Service Fit, Proficient, 02/01/20
- Work Style: Reliability, Completed, 02/01/20
- Customer Focus & Orientation, Completed, 03/01/19
Personal Information
Authorized To Work: US
Timeline
Security Forces Member
USAF
05.2021 - 01.2024
Assistant Manager
Splash and Grill bar & restaurant
03.2020 - 05.2021
Beard Model
Spaubliss
01.2020 - 03.2022
Assistant Center Manager
CSL Plasma
03.2019 - 08.2022
Customer Service Associate
Wawa
02.2019 - 11.2019
High School -
West Side High School
Associate of Science - Biomedical Sciences
University of Miami