Brandon Bailey
Newville,PA
Summary
Dynamic professional with extensive experience as an Productive Front Office Manager excelling in medical billing and insurance processes. Proven leadership in managing collections and accounts receivables, achieving revenue goals while fostering strong communication and issue-handling skills. Committed to operational excellence and enhancing patient satisfaction through effective team management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Advanced Pediatric Dentistry
04.2024 - 07.2025
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Verified insurance and communicated coverage to staff and patients.
- Verified client information by analyzing existing evidence on file.
Dental Assistant
Wilson Martino Dental
03.2022 - 01.2024
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Scheduled and confirmed patient appointments.
Front Office Manager
Ramada Inn
12.2013 - 03.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Grafton High School
Grafton, WV06-2012
Skills
- Accounting skills
- Dental insurance experience
- Oral and writing communication
- Reception operations
- Strong leadership
- Sales and marketing
- Team management
Certification
- Certified CPR, American Red Cross
Languages
English
Timeline
Insurance Coordinator
Advanced Pediatric Dentistry
04.2024 - 07.2025
Dental Assistant
Wilson Martino Dental
03.2022 - 01.2024
Front Office Manager
Ramada Inn
12.2013 - 03.2019
Grafton High School