Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Bain

Indianapolis,IN

Summary

Creative and engaging Account Manager bringing 12 years of dynamic and diverse hospitality experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

14
14
years of professional experience

Work History

Account Manager

PMC
Indianapolis, IN
11.2021 - 02.2024
  • Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
  • Created weekly schedules for staff members based on anticipated occupancy levels.
  • Served as a liaison between property management team and valet personnel when necessary.
  • Managed daily valet operations, including hiring, training and scheduling of employees.
  • Developed strong customer service strategies to ensure a positive guest experience.
  • Implemented policies and procedures related to parking lot security measures.
  • Provided leadership by setting an example with professional attitude and work ethic.
  • Conducted regular inspections of parking lot for safety hazards and addressed any issues immediately.

Valet Supervisor

Premier Parking
Indianapolis
12.2016 - 11.2021
  • Provide 5-star services to all guests including parking options, luggage assistance, and also vast knowledge of the surrounding areas
  • Employee of the month/year nominee for job excellence
  • Encourage and maintain proper attitude to ensure a guests full satisfaction
  • Sustain a safe and secured environment for all guests and employees
  • Includes property walks and end of shift updates.

Scheduling Specialist/Digital Service Coordinator

MS Companies
Indianapolis
04.2015 - 05.2016
  • Leveraged digital solutions to deliver ample amounts of employees to a job site
  • Simplified streamline processes to increase associate and customer satisfaction
  • Be the first point of contact for every new employee to be a candidate advocate and increase retention
  • Identified and monitored each candidate to provide compliance for customer.

Porter/Shop maintenance

Ray Skillman Performance Ford
Greenwood
06.2013 - 02.2015
  • Provide and maintain a safe and structured work environment for all employees in the Service Department
  • Supported each customer with complimentary transportation to fit their needs
  • Assisted with replacing and upgrading faulty parts on customer's car.

Front Desk Agent/Bellman

The Canterbury Hotel
Indianapolis
10.2009 - 03.2013
  • Provided the highest level of customer service with ample amounts of information regarding immediate surroundings, conventions, special events, restaurants/bars, museums, etc
  • Handled any and all guest requests and complaints with superior knowledge and professionalism to obtain guest satisfaction
  • Capable of moving to another department and carry out the duties and expectations required to achieve proper guest satisfaction
  • Proficient in check-in, check-outs, cashier audits, posting, shipping, phone calls, special requests, problem solving, and leadership.

Education

Associates in Accounting -

International Business College
10.2009

Skills

  • Budgeting and Finance
  • Build and maintain positive client relations
  • Policy Enforcement
  • Incident Reporting
  • Employee Scheduling
  • Adaptability and Flexibility
  • Customer Complaint Resolution
  • Staff Hiring and Recruiting
  • Relationship Building and Retention

Timeline

Account Manager

PMC
11.2021 - 02.2024

Valet Supervisor

Premier Parking
12.2016 - 11.2021

Scheduling Specialist/Digital Service Coordinator

MS Companies
04.2015 - 05.2016

Porter/Shop maintenance

Ray Skillman Performance Ford
06.2013 - 02.2015

Front Desk Agent/Bellman

The Canterbury Hotel
10.2009 - 03.2013

Associates in Accounting -

International Business College

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Brandon Bain