Brandon Baker
Alpharetta,GA
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organization. Fine-tuned Customer Service skills. Advanced communication skills. Highly motivated to learn, grow, and excel in a career as a Customer Success Manager.
Overview
32
32
years of professional experience
Work History
Customer Success Manager
Cendyn
07.2021 - 03.2023
- Developed successful relationships with Clients representing several million Dollar luxury hotel related accounts.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Managed technical integration, systems engineering program management, customer support and program management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created customer support strategy to increase customer retention.
- Cendyn Quarter 2 Values Award Winner
Manager
18/8
01.2016 - 05.2020
- Propelled continuous improvements and strategically capitalized on current market trends.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Prepared and recommended long-range plans for development of department personnel.
- Configured salon wireless LAN network to include multiple computer terminals and employee wireless devices..
- Maintained Business data via Microsoft Excel.
- Provided technical support and training for system.
- Install and configured software and hardware
Technical Trainer
GK Hair
01.2012 - 06.2017
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Integrated technology into technical training.
- Configured software links to student devices.
- Set-up and maintained computer workstations for remote teaching.
- Prepared high-quality Power Point slides for use in presentations.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Exceeded goals through effective task prioritization and great work ethic.
Petty Officer Third Class
United States Navy, USN
09.1991 - 09.1995
Education
Bachelor of Science - Information Technology/ Cyber Security
Strayer University
Washington, DC12.2020
Skills
- Excellent Communication Skills
- Data Analytics
- Schedule Management
- Microsoft Office
- HTML
- SQL
- Empathy
- Customer Service
- SaaS Software
- Strong Public Speaker
- People Person
Timeline
Customer Success Manager
Cendyn
07.2021 - 03.2023
Manager
18/8
01.2016 - 05.2020
Technical Trainer
GK Hair
01.2012 - 06.2017
Petty Officer Third Class
United States Navy, USN
09.1991 - 09.1995
Bachelor of Science - Information Technology/ Cyber Security
Strayer University
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