Brandon Baker
San Antonio,TX
Summary
- Increased annual revenue by through upselling and cross-selling opportunities within existing accounts.
- Improved client retention rates through personalized service and proactive issue resolution.
- Onboarded new clients, contributing to growth in portfolio size.
- Successfully managed and delivered projects on time and within budget, leading to improved client satisfaction and loyalty.
- Streamlined internal processes, reducing client response time by and improving overall team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Mercedes-Benz of Selma
Selma , TX
02.2021 - Current
- Manage a portfolio of high-value clients, ensuring satisfaction and retention through tailored solutions, and regular communication.
- Identify upselling and cross-selling opportunities, resulting in an increase in account revenue.
- Collaborate with internal teams (sales, support, marketing) to deliver on client goals and expectations.
- Lead contract negotiations and renewals, maintaining strong client relationships, and securing long-term partnerships.
- Resolve client issues and concerns promptly, ensuring a high level of customer satisfaction.
Repossession Agent
Loves Preowned Dodge and Chrysler
Corpus Christi, TX
02.2017 - Current
- Implemented effective fleet management strategies, optimizing vehicle usage, reducing maintenance costs, and ensuring equipment availability for operational needs.
- Utilizing conflict resolution techniques to address disputes and de-escalate conflicts in a professional manner.
- Conducted vehicle repossessions in accordance with legal guidelines and company policies, ensuring a professional and efficient recovery process.
Education
High School Diploma -
Byron P Steele
Cibolo, TX06-2016
Skills
Increased revenue through upselling and cross-selling to existing clients
Onboarded new clients, contributing to a growth in portfolio size
Managed and delivered projects on time and within budget, enhancing client satisfaction
Negotiated and renewed contracts with clients, securing revenue
Streamlined processes, reducing response time, and increasing operational efficiency
Certification
HMT-0402 Surface Transportation of Automotive Hazardous Materials
March 2025
Skills
- Client Relationship Management
- Sales & Revenue Growth
- Project Management
- CRM Software (e.g., Salesforce, HubSpot)
- Negotiation & Contract Renewal
- Communication & Problem-Solving
- Data Analysis & Reporting
References
References available upon request.
Timeline
Account Manager
Mercedes-Benz of Selma
02.2021 - Current
Repossession Agent
Loves Preowned Dodge and Chrysler
02.2017 - Current
High School Diploma -
Byron P Steele
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