Brandon Ballhagen
Los Angeles,CA
Summary
An established Hotelier and an eager individual with the desire to grow and obtain a position where I can leverage my excellent interpersonal skills, creativity, and organization; with focus of maximizing revenue through exceptional service and maintaining excellence in communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
Ambrose Hotel S
09.2022 - Current
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Acted as the manager on duty in the absence of the Front Office Manager, handling complaints, problem-solving, disturbances, special requests, and other issues
- Oversaw the preparation of daily summary reports
- Informed all overnight staff of nightly activities, group and VIP arrivals, and special requests
- Managed the night shift and coordinated front office activities with other departments.
Overnight Manager
Proper Hotel
09.2021 - 09.2022
- Acted as the manager on duty in the absence of the Front
Office Manager, handling complaints, problem-solving,
disturbances, special requests, and other issues
- Oversaw the preparation of daily summary reports
Informed all overnight staff of nightly activities, group and
VIP arrivals, and special requests
- Managed the night shift and coordinated front office
activities with other departments
Sales Manager
One Hotel
01.2020 - 04.2021
- Leveraged sales office resources and
administrative/support staff to achieve personal and team related revenue goals - Maintained consistent communication with clients to
maximize yield management opportunities and secure
repeat business - Booked business from telemarketing, appointments, site
visits, cold calls, and general inquiries via email/phone - Prepared function space contracts, BEOs, and proposed
menus based on the function type, size, and client budget - Analyzed ADR and hotel occupancy, adjusted rates to
maximize profitability, and handled customer inquiries
within predefined parameters
Reservation Manager
Sunset Tower Hotel
03.2018 - 11.2019
- Responsible for various production reports and supply to
each concerned department - Prepared occupancy forecasts and ensured special
handling of repeat and VIP guests - Supervised group reservations and acted as the point of
contact between executives, employees, and clients - Responded promptly to owner's queries
Managed all social media accounts for Sunset Tower
(Instagram, Twitter, and Facebook) - Implementation/ Preopening Management of Hotel 850
Task Manager
Hotel 850 SVB
08.2018 - 01.2019
- Asked to open a brand new hotel on behalf on the Owner
of Sunset Tower while still mantling my current role as the reservation manager - Established a corporate identity and marketing campaign
Defined the distribution and sales channels and connected
the hotel on the GDS - Global Distribution System - Created a pricing policy and managed pre-opening sales
- Prepared and implemented the opening ceremony -
"Grand Opening"
Reservation Coordinator
Mosaic
01.2017 - 03.2018
- Booked room reservations while maximizing room revenue
and average rate using standard rate quoting scenarios at
all times - Communicated and worked closely with the Sales
Department concerning group bookings
- Managed all consortia reconciliations and reservation
extranet from "SynXis" to foreign international travel (FIT) - Maintained availability calendar and communicated all
relevant information to operations staff
- Coordinated sales team by managing schedules, filing
important documents, and communicating relevant
information to all departments
Night Auditor/Front Desk Agent
The Hollywood Roosevelt
04.2017 - 09.2017
- Responsible for various production reports and supply to each concerned department
- Prepared occupancy forecasts and ensured special handling of repeat and VIP guests
- Supervised group reservations and acted as the point of contact between executives, employees, and clients
- Responded promptly to owner's queries
- Managed all social media accounts for Sunset Tower (Instagram, Twitter, and Facebook)
- Implementation/ Preopening Management
- Asked to open a brand new hotel on behalf on the Owner of Sunset Tower while also managing the Sunset Tower as well
- Established a corporate identity and marketing campaign
- Defined the distribution and sales channels and connected the hotel on the GDS - Global Distribution System
- Created a pricing policy and managed pre-opening sales
- Prepared and implemented the opening ceremony 'Grand Opening'
- Booked room reservations while maximizing room revenue and average rate using standard rate quoting scenarios at all times
Guest Service Host/ Concierge
Andaz
02.2015 - 03.2017
- Expertly managed every reservation request and offered a
tailored experience for guests - Managed a high volume of calls and fostered customer
loyalty by providing high-quality service throughout the
guest experience - Served as the personalized point of contact for guests prior
to arrival through departure follow-up - Communicated with all hotel departments to effectively
complete guest requests - Exceeded department up sell goals.
Education
Bachelor Degree - General Studies
California Baptist University
Riverside06.2014
Skills
- Negotiation
- Upselling
- Personal Assistant Experience
- Pricing
- Salesforce
- CRM Software
- Sales Management
- Account Management
- Marketing
- Night Audit
- Hospitality Management
Certification
Hotel Management: Distribution, Revenue and Demand Management Specialization
Timeline
Front Office Manager
Ambrose Hotel S
09.2022 - Current
Overnight Manager
Proper Hotel
09.2021 - 09.2022
Sales Manager
One Hotel
01.2020 - 04.2021
Task Manager
Hotel 850 SVB
08.2018 - 01.2019
Reservation Manager
Sunset Tower Hotel
03.2018 - 11.2019
Night Auditor/Front Desk Agent
The Hollywood Roosevelt
04.2017 - 09.2017
Reservation Coordinator
Mosaic
01.2017 - 03.2018
Guest Service Host/ Concierge
Andaz
02.2015 - 03.2017
Bachelor Degree - General Studies
California Baptist University
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