BRANDON BARNETT
North Richland Hills
Summary
A challenging position that will effectively utilize my communication, multi-task and organizational skills. Desire a position with career growth potential.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Leasing Coordinator II
Chrysler Capital-Santander Consumer USA
05.2021 - Current
- Work as a Liaison between Chrysler Capital and Mopar/Safeguard to process wear and tear claims on previously leased vehicles
- Assisted customers with vehicle returns and verifying that inspections are done correctly at the end of the lease term
- Work with internal departments and our outside sales team (RSM, DRM, Dealers, etc.) on a daily basis to evaluate the validity of their issues and determine what steps need to be taken to achieve a resolution as well as maintain excellent negotiation skills
- Locating vehicles, setting up SGS inspections, resolved final billing issues, general disputes, and escalation calls
- Dealer Buyout Cleanup- breaking down the current account for clean-up process, reallocation, fee waivers, fee assessments, tax issues, lost payments and etc
- Able to work efficiently from Scan a list/work a list queues/spreadsheets and daily reports
- Audits accounts to ensure charges assessed at auction are valid as well as makes decision to approve or reject the invoice.
Funding Analyst
Santander Consumer USA
07.2019 - 05.2021
- Provided expert guidance on compliance requirements, ensuring that all funding applications adhered to strict regulatory standards
- Assisted with questions, calls, emails, faxes and being an overall go to person for funding analysts
- Assist with handling of manager queue and escalated issues on pending contracts
- Evaluated financial data to identify trends and make informed funding recommendations
Chrysler Customer Service Specialist
Santander Consumer USA
04.2015 - 07.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers with Insurance, title as well as impound inquiries, providing accurate and appropriate information
Front End/Mid-Range/Back End Account Manager
Santander Consumer USA
05.2010 - 04.2015
- Maintained a portfolio of delinquency account 40-60 days past due
- Negotiated acceptable payment arrangements/Processed payments
- Outbound dialer calls/ accounts 5 to 39 days past due
- Maintained the daily call average of 65+ accounts worked per hour
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Pharmacy Services Representative
Medco Health Solutions
07.2003 - 05.2010
- Focus on identifying customer needs and meeting business requirements
- Handle escalated customer issues and resolve in a timely manner
- Develop and maintain customer relationships.
Education
Diploma -
Jefferson Academy
Jefferson, TX 08.1993 - 05.1997
Communications -
Southwestern Adventist University
Keene, TX 06.1997 - 05.1999
Skills
Workday
Microsoft Office
Microsoft Word
Microsoft Excel
SharePoint
Active Listening
Customer Support
Team Collaboration
Info
3300 Tommy Hays Dr, Haltom City, TX, 76117, United States, 682-553-6121
Timeline
Leasing Coordinator II
Chrysler Capital-Santander Consumer USA
05.2021 - Current
Funding Analyst
Santander Consumer USA
07.2019 - 05.2021
Chrysler Customer Service Specialist
Santander Consumer USA
04.2015 - 07.2019
Front End/Mid-Range/Back End Account Manager
Santander Consumer USA
05.2010 - 04.2015
Pharmacy Services Representative
Medco Health Solutions
07.2003 - 05.2010
Communications -
Southwestern Adventist University
06.1997 - 05.1999
Diploma -
Jefferson Academy
08.1993 - 05.1997
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