Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Bates

Columbus

Summary

Dynamic Team Leader with a proven track record at Walmart, enhancing customer focus and team productivity through effective coaching and strategic planning. Skilled in workload management and employee development, I foster a culture of accountability, resulting in improved performance and reduced escalations. Committed to driving success and operational excellence.

Overview

14
14
years of professional experience

Work History

Team Leader Manager

Walmart
05.2018 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.

Safety Manager

RoadSafe Traffic Systems
05.2015 - 04.2017
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Implemented corrective actions following incidents to minimize risks and improve overall safety performance.

Manager

Tim Hortons
05.2011 - 04.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Pickerington Central High School
Pickerington, OH

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Employee scheduling
  • Staff development

Timeline

Team Leader Manager

Walmart
05.2018 - Current

Safety Manager

RoadSafe Traffic Systems
05.2015 - 04.2017

Manager

Tim Hortons
05.2011 - 04.2016

Pickerington Central High School

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Brandon Bates