Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brandon Bates-Williams

Wilmington,DE

Summary

Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Crew Member Team Leader

Amazon Warehouse
11.2021 - Current
  • Monitored 30 crew members to verify work quality and address concerns daily.
  • Communicated effectively with upper management, team members, and customers on weekly basis.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Dispatcher/Customer Service

Security Instrument
07.2020 - 10.2021
  • Answered 25-50 phone calls and responded to customer emails daily.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Provided customers with information on products and services.
  • Managed up to 50 customer accounts and invoicing.
  • Utilized customer feedback to improve customer service by 10%.

Warehouse Associate

Midtown
06.2017 - 06.2020
  • Prepared up to 50 orders for shipment daily by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded, unloaded, and moved material up to 75lbs. to and from storage and production areas.

Camp Counselor

Cary Family YMCA
06.2016 - 08.2016
  • Worked with 30 children of varying age, interest, skill, and developmental levels.
  • Led 2 groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor daily.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in preparing 30 snacks to provide nutritional needs to campers.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Resident Assistant

William Peace University
08.2015 - 05.2016
  • Responded to room transfers, incident reports and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing student needs.
  • Organized and hosted 10 social and educational events to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Established and enforced hall policies and quiet hours to establish safe and respectful living environment.
  • Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.

Education

3 Years - Business Administration

William Peace University
Raleigh, NC

Skills

  • Supervising Employees
  • Maintaining procedures, enforcing policies, and mitigating risks associated
  • With team productivity
  • Problem-Solving and Decision-Making: Excellent logical thinking skills and
  • Attention to detail Ability to analyze business processes, identify risks, and
  • Propose effective solutions Skilled in mediating and resolving escalated problems and providing constructive feedback

Languages

Spanish
Professional Working

Timeline

Crew Member Team Leader

Amazon Warehouse
11.2021 - Current

Dispatcher/Customer Service

Security Instrument
07.2020 - 10.2021

Warehouse Associate

Midtown
06.2017 - 06.2020

Camp Counselor

Cary Family YMCA
06.2016 - 08.2016

Resident Assistant

William Peace University
08.2015 - 05.2016

3 Years - Business Administration

William Peace University

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Brandon Bates-Williams