Brandon Baxter
Issaquah
Summary
Customer solutions professional with strong emphasis on team collaboration and achieving results. Adept at identifying customer needs, resolving issues efficiently, and enhancing customer satisfaction. Skilled in communication, problem-solving, and adapting to changing requirements. Known for reliability and results-driven approach.
Overview
14
14
years of professional experience
Work History
Customer Solutions Associate
Nestle USA
04.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted in developing new processes and procedures to enhance team efficiency and effectiveness in serving customers'' needs.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction.
Direct Sales Account Executive
Ziply Fiber
01.2022 - Current
- Achieved sales targets by consistently utilizing effective selling techniques and maintaining excellent customer relationships.
- Enhanced client satisfaction by providing personalized product recommendations and solutions based on individual needs.
- Strengthened client retention by conducting regular follow-ups, ensuring ongoing satisfaction and securing repeat business.
- Contributed to team success by sharing knowledge, supporting colleagues, and working collaboratively towards common goals.
- Developed comprehensive understanding of products and services to effectively address customer inquiries and concerns.
- Built strong pipeline of prospects through diligent networking, referrals, and lead generation activities.
Leasing Consultant
Avenue 5 Consulting
07.2021 - 01.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Managed over 50 customer calls per day.
Leasing Consultant
GRE Management
04.2021 - 07.2021
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants’ concerns.
- Streamlined leasing process for greater efficiency, resulting in higher number of successful applications.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
Customer Solutions Analyst
Nestle USA
11.2019 - 05.2020
- Boosted customer satisfaction by addressing and resolving inquiries in a timely and professional manner.
- Enhanced sales performance through implementation of effective upselling techniques.
- Streamlined customer interactions by maintaining detailed records of communications, transactions, and preferences.
- Enhanced customer retention through consistent follow-up and timely resolution of issues.
Sales Associate
Holland Residential
10.2017 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Bartender
IPIC Theaters
11.2016 - 10.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Server/Lead Busser
Maggiano's Little Italy
05.2014 - 08.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager
Papa John's Pizza
11.2011 - 07.2014
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High school diploma -
Eastlake High School
Sammamish, WA06.2012
Skills
- Sales closing techniques
- Multitasking capabilities
- Time management
- Strong communication
- Problem Solving
- Complaint resolution
- Order fulfillment
- Account management
- Client retention strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Customer Solutions Associate
Nestle USA
04.2024 - Current
Direct Sales Account Executive
Ziply Fiber
01.2022 - Current
Leasing Consultant
Avenue 5 Consulting
07.2021 - 01.2022
Leasing Consultant
GRE Management
04.2021 - 07.2021
Customer Solutions Analyst
Nestle USA
11.2019 - 05.2020
Sales Associate
Holland Residential
10.2017 - 08.2019
Bartender
IPIC Theaters
11.2016 - 10.2017
Server/Lead Busser
Maggiano's Little Italy
05.2014 - 08.2016
Manager
Papa John's Pizza
11.2011 - 07.2014
High school diploma -
Eastlake High School
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