BRANDON BAY
Livingston,Texas
Summary
Decisive manager experienced in impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Proven history of improving operations and procedures through strong leadership and sound judgement. Accomplished management professional with 20 years of career progression in management operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques, and safety initiatives. Outstanding communicator fluency and well-versed in employee, vendor, and partner relations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
INSPECTION PROTOCOL TRAINER
US Housing Consultants
03.2023 - Current
- Independently identify and conduct audits on firms suspected of being out of compliance with State and Federal Unemployment Laws, rules, and precedential law.
- Created curriculum and presentations, manuals, and field guides..
- Schedule and conduct post-audit interviews to advise employers regarding proper application of law; explain audit finding, resulting liability, and appeal rights; and describe other agency services.
- Performed in person and virtual trainings to private firms, state Housing Finance Agencies and Federal Agencies.
- Maintain up to date knowledge and skills related to State and Federal Unemployment Law, Internal Revenue Service Tax Code and Department of Revenue Tax Code and other state agency laws which have direct impact on the administration of Oregon Employment Department Law.
OWNER
Bay Property Group
07.2015 - Current
- Property development, acquisition, and holding company.
- Developed, reviewed, and submitted property operating and capital budgets.
- Maintain operational compliance with all Federal and State Housing Regulations
- Guided maintenance team to preserve assets, maximizing profit and minimizing capital needs through consistent inspection and preventive maintenance.
- Managed day-to-day business operations.
- Completed annual rent calculations using housing database software.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed and evaluated monthly and quarterly financial statements.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
SENIOR PHYSICAL INSPECTION COMPLIANCE ANALYST
Oregon Housing and Community Services
10.2019 - 03.2023
- Independently identify and conduct audits on firms suspected of being out of compliance with State and Federal Unemployment Laws, rules and precedential law.
- Subject Matter Expert regarding Inspection Protocol
- Set and maintain Quality Assurance of Compliance Analyst Team
- Establish and Maintain Training Schedule for both Internal and External use
- Represent Agency at National and State Conference
- Represent Agency as point of contact with HUD Real Estate Assessment Center
- Develop and implement Live and Web based training on REAC and HUD Inspection Protocols (NSPIRE/UPCS)
- Develop all Training Curriculum for both Live and Web based training.
PRESIDENT
Bay Insurance Agency, Inc
11.1998 - 07.2019
- Increased business profits 18% by streamlining processes and identifying waste
- Oversaw business-wide changes to modernize procedures and organization
- Maintained positive relationships with all customers
- Managed team of personnel focused on providing expert customer service to agency customers
- Developed individually tailored insurance recommendations to meet needs of commercial customers, designed portfolios of products to fill recommendations
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industry changes.
- Interviewed, on-boarded and mentored sales and marketing professionals and provided them with training on organizational strategies.
- Led change management and business strategy development to reduced losses by 30% over three years
- Generated sales by recommending policies and add-on's
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Maintained detailed records of customer information and policy sales
- Maintained extensive knowledge of competitors, their offerings and their presence
- Sold auto, home, life and other various insurance products to individuals and affinity using consultative selling techniques
- Created and maintained client database for sales forecasting, tracking and follow up
- Resolved client issues quickly through meticulous research, insurance knowledge and positive communication
- Maintained business portfolio of over $5,000,000 by promoting and selling policies and providing world class customer service
Education
B.A. - Communications
Oregon State University
Corvallis, OR06.1993
Skills
- Construction and Maintenance
- World Class Customer Service
- Compliance knowledge
- Industry trend assessments
- Financial Management
- Training and Development
- Cost reduction strategies
- Budgeting and forecasting
- Contract Negotiation
- Performance Evaluations
- Staff Management
- Problem resolution
- Supervision
- Classroom oversight
- Payment collection
- Training material updates
- Program management
- Group and individual instruction
- Resource procurement
- Presentations and demonstrations
- Subject matter expertise
- Creative problem solving
- Supervision and leadership
- Multitasking
- MS Suite
- Organization
- Excellent communication
- Self-Directed
Accomplishments
- Championship Award Winner 2004, 2014
- Agent of the Year 2004, 2005, 2006
- Presidents Circle Award Winner
- Commercial Masters Award Winner
- Life Masters Award Winner
- Professional Level Scuba Diver (PADI DM 288419)
- Private Pilot Certificate (ASEL)
Certification
- NSPIRE Inspection Protocol ACE Designation
- HCCP Designation-NAHB Housing Credit Certified Professional
- Certified Risk Manager
- Licensed Insurance 6254151 in Property, Casualty, Life, Health, Variable
- FINRA licensed Series 6, 63
- Workers Compensation Specialist
- First Aid/CPR Certified
ADDITIONAL INFORMATION
President Keizer Chamber of Commerce 2005
Timeline
INSPECTION PROTOCOL TRAINER
US Housing Consultants
03.2023 - Current
SENIOR PHYSICAL INSPECTION COMPLIANCE ANALYST
Oregon Housing and Community Services
10.2019 - 03.2023
OWNER
Bay Property Group
07.2015 - Current
PRESIDENT
Bay Insurance Agency, Inc
11.1998 - 07.2019
B.A. - Communications
Oregon State University
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