Brandon Beaver

• ·Maintaining assigned accounts and providing ongoing customer support.
• Developing and implementing sales strategies around the provision of logistical services.
• Identifying and contacting prospective customers to promote logistical services and negotiate contracts.
• Integrating suitable technology solutions to optimize logistical services and communication channels.
• Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets. · Addressing customer concerns and finding innovative solutions for complex logistical challenges.
• Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations.
• Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents.
• Developing and maintaining an effective carrier network and excellent customer relationships.
• Overseeing the sales team, documenting processes, and preparing executive reports.

• Responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction and shrink results by supporting the store manager and overseeing specific operational aspects of the Hardlines areas of the store.
• Managed the sales performance of the Hardlines department to meet sales and margin goals
• Selected, on-boarded, empowered and developed a highly effective team of individuals
• Held coworkers accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies
• Validated schedules and monitors payroll daily
• Demonstrated a flexible leadership style to foster coworker engagement, provides coaching and feedback

• Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
• Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
• Gathered, organized and analyzed data, resolved discrepancies and modeled information.
• Analyzed and acted on commercial opportunities, changing availability of products by collaborating with matrix partners to optimize sales and provide a positive customer experience
• Managed sales productivity for assigned departments to create positive customer experiences
• Planned and led all changes to assigned departments using sales trending analysis and data interpretation
• Developed and executed goods flow, stock accuracy and capacity planning within assigned departments

• Provided a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store, while developing a highly competent team. Oversaw daily operations of the Merchandising Basics team to ensure a consistent customer experience.

• Lead the Merchandising basics team to keep the sales floor tidy, priced and fully stocked to give customers a positive shopping experience

• Recruited, onboarded and developed new Merchandising Basics co-workers

• Assisted customers and provided advice on the best home furnishing solutions for their homes

• Acted as an expert and consultant on a broad range of home furnishing solutions

• Conducted customer flow studies and analyzed the data in order to identify hot spots in the showroom

• Participated in shopping competitors and analyzing the data derived from competitor shopping

• Analyzed customer shopping behavior to optimize product layout in the Self-Service warehouse

• Worked with the Sales Managers to sell through outgoing products and showcase new items

• Optimized the IKEA shopping experience to secure satisfied customers and increase sales by meeting and actively selling to the customer effectively and with empathy.